Frances Leeworthy Email & Phone Number

Remote

Manchester Area, United Kingdom

• Communicating directly with clients and members via email and call in an effective and reliable manner
• Ensuring all Zoom EV members are proactively aided throughout their journey, from signing up, to making use of the benefits included in the Zoom EV ecosystem
• Distributing all enquiries to the correct departments and taking ownership of keeping those enquiries up to date
• Managing, creating and distributing leasing quotes on behalf of our clients
• Creating amazing member experiences to ensure a fantastic journey and actively seeking customer feedback and testimonials to continuously improve our service
• Creating and designing operational systems via Microsoft Office Suite

Rochdale, England, United Kingdom

• Assisting in stock-takes, raising quotations, sales orders and delivery notes when required
• Creating commercial invoices for international customers, dealing with credit requests
• Dealing with customer enquiries, filing, creating reports when required, making stock amendments as and where necessary

Manchester Area, United Kingdom

• Raising sales orders and delivery notes when required
• Dealing with customer enquiries via email and telephone, filing, creating reports when required, making stock amendments as and where necessary
• Creating sales packs for machine orders, Registering machines, machine warranties and security systems
• Providing support to the company Managing Director where required

Rochdale, England, United Kingdom

• Working for a busy inbound service desk, aiding stores and clients with parcel tracking, returns and bookings
• Dealing with customer enquiries via email and investigating cases where necessary
• Creating and updating excel workbooks and reports, reporting to my team leader important information found

Bury

• Leading a small team of 7 employees, providing training, one to one support and working on and towards my team’s PDP’s
• Creating rota’s, dealing with administrational duties, Updating, and managing the brand’s CRM.
• Complaint handling and problem-solving whenever required

Bury, England, United Kingdom

• Aiding customers with their Superdrug Mobile accounts via webchat, email, social media, trust pilot and telephony. Creating the best experience for every customer
• Helping every customer to get the very most out of their mobile phones.
• Problem-solving and complaints handling wherever necessary

Rochdale

• Working in a fast-paced environment as part of a small team
• Greeting guests, booking them into the hotel and aiding them whenever required
• Going above and beyond to provide the Premier Inn experience, delivering customer WOW moments wherever possible and always providing excellent customer service
• Updating and managing diaries, bookings, and room allocations
• Keeping business bookings up to date and correctly filed.

Manchester, Greater Manchester, United Kingdom

• Super Guru
• Creating experiences that count through moments that matter
• ensuring every customer leaves having had a memorable experience
• Providing tutorials on all aspects of mobile technology, working within the local community, providing workshops, and learning opportunities to schools, retirement homes, libraries and more
• Managing a busy shop floor, team building exercises and training
• Working towards sales targets, KPI’s and quality indicatorsOne Plus Brand Representative

Bachelor Of Arts - Ba, Studying Toward A Ba Hons Open Degree With A Focus On English Language And English Literature.

Btec Level 2, Dance

BTEC Level 2 Performing Arts Dance, Functional Skills Level 2 (Numeracy and Literacy), NOCN Performance