Frances Leeworthy Email & Phone Number

Accrington, Gb

Remote

Manchester Area, United Kingdom

• Communicating directly with clients and members via email and call in an effective and reliable manner• Ensuring all Zoom EV members are proactively aided throughout their journey, from signing up, to making use of the benefits included in the Zoom EV ecosystem• Distributing all enquiries to the correct departments and taking ownership of keeping those enquiries up to date• Managing, creating and distributing leasing quotes on behalf of our clients• Creating amazing member experiences to ensure a fantastic journey and actively seeking customer feedback and testimonials to continuously improve our service• Creating and designing operational systems via Microsoft Office Suite• Creating and designing partner reports and internal reports, both monthly and quarterly• Creating and designing graphics to be used for marketing purposes• Creating and designing infographics, documents and presentations for clients and members • Effective handling of clients confidential information• Providing innovative ideas to aid in the growth of the business

Rochdale, England, United Kingdom

• Assisting in stock-takes, raising quotations, sales orders and delivery notes when required• Creating commercial invoices for international customers, dealing with credit requests• Dealing with customer enquiries, filing, creating reports when required, making stock amendments as and where necessary

Manchester Area, United Kingdom

• Raising sales orders and delivery notes when required• Dealing with customer enquiries via email and telephone, filing, creating reports when required, making stock amendments as and where necessary• Creating sales packs for machine orders, Registering machines, machine warranties and security systems• Providing support to the company Managing Director where required

Rochdale, England, United Kingdom

• Working for a busy inbound service desk, aiding stores and clients with parcel tracking, returns and bookings• Dealing with customer enquiries via email and investigating cases where necessary• Creating and updating excel workbooks and reports, reporting to my team leader important information found

Bury

• Leading a small team of 7 employees, providing training, one to one support and working on and towards my team’s PDP’s• Creating rota’s, dealing with administrational duties, Updating, and managing the brand’s CRM.• Complaint handling and problem-solving whenever required

Bury, England, United Kingdom

• Aiding customers with their Superdrug Mobile accounts via webchat, email, social media, trust pilot and telephony. Creating the best experience for every customer• Helping every customer to get the very most out of their mobile phones.• Problem-solving and complaints handling wherever necessary

Rochdale

• Working in a fast-paced environment as part of a small team• Greeting guests, booking them into the hotel and aiding them whenever required• Going above and beyond to provide the Premier Inn experience, delivering customer WOW moments wherever possible and always providing excellent customer service• Updating and managing diaries, bookings, and room allocations• Keeping business bookings up to date and correctly filed.

Manchester, Greater Manchester, United Kingdom

Super Guru• Creating experiences that count through moments that matter• ensuring every customer leaves having had a memorable experience• Providing tutorials on all aspects of mobile technology, working within the local community, providing workshops, and learning opportunities to schools, retirement homes, libraries and more• Managing a busy shop floor, team building exercises and training• Working towards sales targets, KPI’s and quality indicatorsOne Plus Brand Representative• Providing product training to my team• Working towards sales targets, KPI’s and quality indicators• Creating interactive training and incentives• Providing one to one support to my team whenever necessary• Reporting to regional sales manager

Bachelor Of Arts - Ba, Studying Toward A Ba Hons Open Degree With A Focus On English Language And English Literature.

Btec Level 2, Dance

BTEC Level 2 Performing Arts Dance, Functional Skills Level 2 (Numeracy and Literacy), NOCN Performance