Fran Metz Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

I am a dependable, deadline-driven AP Style editor with extensive experience in content writing, content rewriting, copy editing and proofreading. I have created and perfected a wide variety of printed materials, including blog posts, pamphlets, news fronts, forms, and employee manuals. I am currently freelancing for an online real estate blog, editing copy and updating links to ensure content is fresh and engaging. I leverage AI tools to enhance content quality, streamline workflows, and optimize performance.My commitment is to always exceed client and employer expectations. I thrive on collaborating with clients, creative teams, and production professionals to deliver outstanding solutions. With a keen eye for detail, a strong work ethic, and a can-do attitude, I ensure every project is completed on time.I hold a BA in Mass Communications and am proficient in tools such as Google Workspace, Adobe Photoshop Elements, WordPress, Grammarly, Trello, Slack, Canva, and more. My skills encompass SEO practices, content writing, copywriting, blogging, and social media management.

Las Vegas, Nevada, United States

I research, edit, and fine-tune real estate articles with the latest data and links to ensure they're accurate and engaging. I get to collaborate with a talented team, focusing on maintaining our brand's unique voice and style across all our content.

Cuenca, Azuay, Ecuador

I specialize in navigating the vast digital landscape to piece together information, solve puzzles, and uncover insights, with a particular focus on genealogical research. With a keen eye for detail and a knack for finding data in every nook and cranny of the interwebs, I thrive on delving into historical records, family trees, and archival data to extract valuable information and trace ancestral roots. My passion for genealogy fuels my expertise in building detailed family trees for others. I excel at uncovering hidden connections and constructing comprehensive family histories, providing clients with a vivid and accurate representation of their ancestral lineage.Other areas of interest and experience:~Genealogical Research: Constructing detailed family trees, tracing ancestry, and uncovering hidden family connections.~Background Checks: Investigating individuals’ backgrounds for security or hiring decisions.~Digital Footprint Analysis: Analyzing online activities and social media profiles to understand digital presence.~Fraud Detection: Identifying and investigating fraudulent activities or scams online.~Market Research: Analyzing competitor activities, gathering industry data, and uncovering trends.~Content Verification: Fact-checking and validating online content, like news articles or social media posts.~Trademark and Intellectual Property Research: Investigating potential infringements or verifying ownership of trademarks and patents.~Online Reputation Management: Monitoring and managing online reputation and addressing negative content.~Social Media Analytics: Tracking and analyzing social media trends, engagement metrics, and influencers.~Content Creation and Curation: Gathering and organizing content for blogs, websites, or social media based on research.~Travel Planning: Researching destinations, accommodations, and local customs to create travel itineraries.

Las Vegas, Nevada, United States

Working as a contractor under my company, Smart Stuff, I provided a variety of essential services for my client, playing a key role in their operations. I successfully managed over 2,000 customer accounts using several CRMs, including Pipedrive, Talent LMS, and HubSpot. This involved implementing customized fields to enhance product tracking and refine marketing strategies. I also updated and managed the Inventory Price List, proficiently handling product details, codes, and pricing, while efficiently resolving invoicing issues in Xero. Additionally, I implemented automation for recurring invoices after resolution.I orchestrated the creation and management of marketing materials, such as newsletters, coupons, and mailers, utilizing tools like ActiveCampaign, Microsoft Word, Canva, Trello, and MailChimp. My contributions extended to logo creation, phone support, and the development and management of various databases—taking on a broad range of tasks typical in a startup environment.My role was also crucial in the rebranding efforts across multiple platforms, significantly contributing to a successful company relaunch in 2024. As an adaptable problem-solver, I thrived in dynamic, ever-changing environments.

Las Vegas, Nevada, United States

Identified customer needs and provided the product solutions that fit both their budget and needs. Built relationships with customers to elevate repeat business. Always met or exceeded sales goals, averaging 147.35% of goal. Kept a close eye on KPIs to allow for a quick pivot as the market changed. Helped train new associates on company software and on service / product knowledge. Worked leads daily, with heavy outgoing phone and email marketing to increase traffic into store.

Denver, Colorado, United States

Investigated bus-related accidents, including multiple-vehicle, passenger and pedestrian accidents, evaluating severity of accidents to determine whether the Accident Investigation Team should be alerted. Assessed potential substance abuse problems and ability of operators to continue in service. Coordinated with police, RTD security, EMS, Fire, Detox, The Denver Partnership, homeless advocates and other agencies on a regular basis.Responded to emergency situations such as assaults, fare disputes, fires, medical emergencies, fights, detours due to crime or emergency road work, injury and non-injury accidents, rail outages / bus bridges, and snowstorms. Also responded to customer complaints as assigned and in conjunction with dispatch, problem-solving and rescheduling buses as necessary due to these disruptions in service. Interacted daily with diverse groups of people—which on the overnight shift include many people who suffer from mental illness and alcohol and/or drug addiction—acknowledging and assisting them with their needs while simultaneously seeking compliance with RTD policy and the law.Coached operators on passenger-interaction skills, running-time issues and problem-solving to minimize a loss or delay in service. Monitored and corrected behaviors as necessary, ensuring compliance with all RTD policies and procedures. Provided constructive feedback, positive reinforcement and recognition, which is important for morale and compliance. Recommended training, retraining, or other course of action as appropriate, always in writing and with documentation, to ensure compliance with organizational policies. Created a Forms Team within the Operations department to modernize, correct and maintain more than 200 forms used by Street Supervisors. Developed content and design guidelines and then created our In-House Style Guide. Also edited and reformatted our 300-page Standard Operating Procedures Manual.