An experienced regulatory project manager and data investigator with a master’s in international law and a foundation in retail management. Driven by supporting others, whilst applying proven policies and procedures. Professional and personable, skilled at listening and liaising at an executive level. Confident in project managing highly complex data projects and adept at challenging the status quo, asking the right questions, and delivering tangible results. An aptitude for cutting through the noise and providing succinct solutions. Confident researching and analysing both qualitative and quantitative data and guiding executives in discussing it openly. A reflective and empathetic manager and a collaborative leader. Skilled in coaching, mentoring, training, and development of staff. Flexible and confident connecting with a variety of audiences, and passionate about simplifying language without losing its meaning. Robust in writing at pace.Proficient at public speaking, delivering presentations, and adept at writing both technical literature and clear summary documents. Extensive knowledge of DISP (Dispute Resolution: Complaints Sourcebook), MCOB (Mortgage and Home Finance Sourcebook), CONC (consumer credit sourcebook) and ICOB (Insurance Conduct of Business Sourcebook). A creative strategist, able to see potential where others do not, able to identify opportunities, build complex road maps and navigate through to a desired objective.