Frances O'Rourke 欧朗思 Email & Phone Number

Shanghai, China

Hong Kong And Shanghai

Think Global• Expertise in the home appliance industry• Sourcing specialists with results driven team, handles procurement, QC, on-site inspections and logistics that saves our clients time & money.• Satisfied clients in Australia, USA, New Zealand, Canada, Italy, Middle East & UK • Quality services: Pre-shipment Inspections, Factory & QMS Audits, Testing & Product Certification• Est. in 2005. Annual sales of more than 20M USD Key Actions/ Tasks✓Improved staff retention by 30% ✓Delivered 15% Year-on-Year Growth ✓Record of on-time deliveries✓Profit & Loss accountability ✓Sustainable new business✓Recruited to improve shipping, generate profits, and enrich team performance while driving new ideas, innovation and strategies to stimulate growth. Broadening the scope of products and services, and entrusting staff with greater accountability were considered the keys to achieving these aims.✓New business development and product expansion: Personally secured new customers keen to capitalise on the launch of two new product lines that continue to gain market share.✓Generated 15% YOY profits and 8% increase in revenues after introducing a customer-first strategy focused on developing and enriching relationships through constant contact. ✓Tightened back office controls for keeping expenses under review, and ensured team accountability for delivering cost reductions. ✓Boosted customer satisfaction and quality output via a three-point strategy to elevate supplier standards and compliance.✓Instituted team training for engineers.✓Created a supplier measurement system to govern quality and on-time performance. Quality improved, number of defects and product inconsistencies lowered, and on time production improved.✓ “Brain drain” reversal: Contained voluntary employee turnover since 2014 by recognising and rewarding performance with training, bonuses, 5-, 10-, and 15-year service awards, special projects, and improved communications.

Shanghai City, China

Hong Kong

Consulting, Sourcing and Advisory services

Hong Kong & Shanghai, China

Think Global Ltd. the China agent for EPiC. Proudly supplying Personnel on Board (POB) Safety Systems to the Offshore Oil and Gas Industry.The EPIC Personnel on Board, Gangway Control & Electronic Mustering System has been specifically designed for the offshore Oil and Gas industry and developed from over 30 years’ operating experience.Our team’s only focus is providing our clients with a simple, accurate and reliable POB System to ensure the safety of their most important assets.http://www.epicpob.com

Shanghai, China

During studies at Jiaotang University, I assumed voluntary executive directorship role for this non-profit organisation that joins disadvantaged youth with educational sponsors. Worked closely with the Board of Directors, Executive committee and the community to set strategy and direction, while overseeing operations—from fundraising and event management, to community liaison, volunteer coordination, and student selection and validation.Shanghai Sunrise Provides: ■Educational sponsorship program for underprivileged students in grades 10–12 ■University scholarships for deserving students already in the Shanghai Sunrise Program ■Life Skills Program for high school and university students Executive Director: *Responsible for the day to day running of the non-profit organisation. *Coordinate Volunteers and manage the Admin staff *Annual Fundraising RMB 2,000,000 Million and Admin Budget RMB 200,000

Shanghai, China

✓ Oversaw the transition from one manufacturing plant to three in Shandong✓ Led the transformation of an REP office into a Wholly Owned Foreign Enterprise in Shanghai Provided oversight of the Asian region’s sales and marketing, global sourcing partners, and Asian JVs—with three plants in China and two in India. Managed annual plans and budgets, and researched growth opportunities. Rapidly growing new brands in China to match aggressive forecasts posed initial challenges, while juggling the discrete aims, cultural differences and management styles within a China/USA joint venture and competing divisions, required tenacity, calm and discretion. ✓ Sales Growth: Led team to present pragmatic sales budgets to the divisional presidents that set the tone for greater realism around sales performances. ✓ Relationship management: worked hard to build a relationship with a JV partner by seeking input and discussing the business and future.✓ Project managed transformation of two greenfield sites into operational factories. Both operations—one for filtration products and the other for brake parts—were launched on time and to budget.

Shanghai City, China

✓Oversaw full procurement lifecycle ✓Negotiated contracts ✓Generated cost savings✓Made vast inroads in quality and on-time deliveries with zero defectsReduced the total purchasing spend with suppliers, improved quality, achieved budget and performance KPIs, and secured the best cost suppliers in Asia. Used benchmarking to understand expenditures, analysed product cost breakdowns, and hired talented individuals to exceed expectations for performance excellence. ✓Delivered year-on-year cost reductions and achieved best cost country sourcing. Monitored monthly statistics and encouraged teams to leverage the power of engineering and supply chain to lower total costs.✓Cut levels of quality issues by 10% year-on-year. Preserved low costs, helped suppliers improve skill levels, and enriched team capability by hiring qualified staff, measuring progress to targets, and collaborating with international quality teams and suppliers. ✓Incorporated premium quality Asian suppliers that would guarantee superior product performance. ✓Met or exceeded all KPIs in 2008 and 2009 for savings, low cost country sourcing, and quality PPM—despite the challenges of the turbulent global economy.

Shanghai, China

✓Generated significant cost savings on a global resin project. Selected and worked with several resin suppliers to reduce materials. ✓Saved substantial monies by awarding projects to best cost countries after benchmarking cost savings and leveraging opportunities for fuel tanks to demonstrate operational excellences. Procurement. Chemical/ Resin and Auto Parts Sourcing.* Led Asia Pacific purchasing teams; Requests For Quotations (RFQ, RFP), finding and qualifying low cost country suppliers, Supplier Development. * Coordinated USA, Europe and Asia Pacific exterior commodity team meetings, * Led exterior commodites sourcing process from design to contract for diverse products e.g moldings, emblems, glass, fuel tanks, tyres, mirrors, chemicals, packaging, castings, and related auto products.* Total Spend $500M USD* Team of 30 people in Asia Pacific

Singapore And Sydney

Oversaw Australia and New Zealand’s procurement, distribution, import and export, warehousing and materials management. ✓Implemented a new ERP system on time and on budget, with zero issues. ✓Delivered YOY cost savings✓Promoted on the strength of performance, a regional HQ role in Singapore.

Sydney, Australia

Operations role based at manufacturing site.

Sydney, Australia

Two roles at Davco.1. Materials Manager2. Logistics & Purchasing Manager

Sydney, Australia

Operations role based at factory. 2 roles at Selleys.1. Materials Controller/ Warehouse Supervisor (1993-95)2. Purchasing Officer (1989-93)

Chinese Language Certificate, Chinese Language, Upper Intermediate Level

Hanyu Shuiping Kaoshi (HSK) Level 3 certification April 2012. Hanyu Shuiping Kaoshi (HSK) Level 4 certification January 2013.

Mba, Master Business & Technology

Cpimm, Certificate In Production & Inventory Management Cpim

Advanced Certificate In Purchasing & Supply Chain

Advanced Certificate Management