Francess Areh Email & Phone Number

Winnipeg, Manitoba, Canada

• Supervised and trained a team of 4 sales associates, resulting in 2.2% improvement in their sales performance.• Developed and executed a merchandise strategy that resulted in a 1.7% increase in inventory turnover rate.• Maintained a high level of customer satisfaction, with 99% of customers rating the store as "excellent" in customer service surveys.• Developed and implemented policies and procedures that improved store operations resulting in a 90% improvement in efficiency.

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

• Coordinated with other departments to ensure efficient delivery and customer satisfaction.• Conducted data mining and provided franchises with opportunities and solutions for better franchise operations, resulting in significantimprovement in key metrics.• Incorporated employee engagement and customer experience attributes into department materials and communication, resulting in a1.7% increase in employee engagement and customer satisfaction.• Marketed the company’s services resulting in an average 2% increase in individual inbound sales and 41% daily customer conversionrate directly boosting sales and contributing to the bottom lines.

Winnipeg, Manitoba, Canada

• Produced 100 press releases, newsletters, and other content for the university's website and social media channels.• Developed a new website for donors to showcase the impact of faculty donations by highlighting the career trajectory and appreciationletters from funding recipients. This initiative increased donor retention for the next fiscal year by 15%.• Developed and executed a media relations strategy that resulted in 15% increase in media coverage for the university.• Managed the university's brand and messaging, ensuring consistency across all channels and platforms.