Senior Manager Digital Solutions, Enterprise Accounts
Current• Developed and leveraged a deep understanding of our customer processes, end-to-end operations, and competition to ensure integrated solutions effectively enable our customer and sales operations.• Established a framework with sales leadership to prioritize the target customer pipeline for integrated solutions.• Established methods and scaled processes to understand customer needs and buying processes to match with Fleetprides' suite of capabilities and services. • Established branded ‘services’ surrounding digital that differentiate Fleetpride from key competitors.• Worked collaboratively with customers, field and MDM teams to effectively scale customer part x-references (including rogue spending) and account/user management.• Simultaneously facilitated numerous integrations with customer integration programs partnering with customers, field, IT and vendor with various technologies including EDI/XML, punchout, API’s, PDF scanning, and more.• Designed and managed pipeline of customer onboarding, communication, and ongoing programs to drive customer adoption and benefit realization. • Led Enterprise & field cultural change for digital to become part of the fabric of how Fleetpride sells and serves, everyday. • Designed, piloted and scaled field and customer programs to dramatically increase eCommerce sales by improving client relationships, delivering effective field adoption programs, and removing field and customer barriers.
