Frances Udukwu Email & Phone Number

Lagos State, Nigeria

Source, advise, and invest in 82 off-grid energy portfolio companies at the ideation, angel, growth, and market-entry stages of business, ranging from solar home systems (SHS) to mini-grids to small independent power producers, with the potential to receive USD 10,000 - 100,000 in seed capital aimed at unserved and underserved low-income households and SMEs in Nigeria. Portfolio: Sosai Renewables, Auxano Solar, Salpha Energy, Oolu Solar and Reeddi Technologies

Lagos, Nigeria

Orchestrated the implementation of enterprise-level initiatives, collaborating with Finance, HR Business Partners, and Engineering teams using data to drive organizational design, and improvements to company strategy, and to implement and communicate changes that ensured alignment and progress towards shared company goals.

Nigeria

Led 120+ team members (management and frontline employees) to own the customer experience and deliver quality service against the service level agreements (SLAs) and key performance indicators (KPIs) to ensure continuous process improvement: timely delivery, cost-effectiveness, and premium quality outcomes, which propelled a 2-year revenue growth from USD 1.5M to 2.1M, boosting market share by 6% and increasing customer NPS by 35%.

Rockville, Maryland, United States

6/2014 – 12/2016, The Department of Veterans Affairs, Office of Information & Technology – Office of Research and Development (ORS)2/2014 – 5/2014, The U.S. Department of Health and Human Services, Centres for Medicare, and Medicaid Services (CMS) – Office of Financial Management6/2013 – 1/2014, The Department of Veterans Affairs, Office of Information & Technology – Office of Product DevelopmentProvided project management support for the USD 5M Veterans Affairs’ ORS effort on ‘Driving Technology Modernization at VA’ including scheduling, analysis, and benchmarking throughout the design, development, testing, implementation, and post-implementation alongside a team of product design, engineering, and business leads to drive comprehensive testing, verification, and validation for five health care mobile applications within the VA Mobile Infrastructure Program: Mobile Development (MD) and Mobile Health External Development (MHED) while adhering to best practices and Performance Management and Appraisal System (PMAS) processes for product launch.

Washington, District Of Columbia, United States

Worked alongside an appointed cabinet-level Executive Director (under Mayor Vincent C. Gray) to translate the Mayor’s legislative policy priorities into strategic plans, objectives, and program/project areas that support financial inclusion, digital inclusion, business, health, workforce development, human rights, and public safety access for the District’s over 114,100 African immigrant population.

Executive Msc, Social Business And Entrepreneurship

Bachelor Of Science, Public Health And Business Management

Activities and Societies: Eta Sigma Gamma (ESG), Omicron Health Science Honor Society Scholar

Education record

The University of Virginia, Semester at Sea Program, 2010 Study abroad learning experience in North America, Asia, Africa, and Europe (11.