• Assessed vehicle damage to determine cost of repair for insurance claim settlements.• Evaluated automobiles by questioning customer about vehicle’s performance and, details of incident, or by visual inspection of vehicle.• Worked within the guidelines of specific profiles per Insurance Company.• Kept in contact with Insurance Adjusters for status reports, as well as supplement approval.• Advised customers of repair plan.• Kept in constant contact with customers to let them know at what point of production their vehicle was.• Performed final quality control check of vehicle and the administration prior to delivery.• Increased Customer Survey by 65% with a consistent Customer Satisfaction of 90%+.Skilled in working with: CCC One, Profitnet, Dealer Central, Email, Excel, Parts TraderLearning Insurance Profiles of State Farm, SafeCo, Liberty Mutual, and many others.

Assessed affected vehicles to determine the amount of collision damage.•Reviewed claim information and ensured only claim related damages were listed.•Advised customers of the repair plan after various possibilities have been considered.•Worked within the parameters of insurance profiles.•Performed quality check of vehicles prior to delivery.Skilled in working with: CCC One, NuGen IT, Parts Trader, EmailLearning Insurance Profiles of State Farm, USAA, and more.

Shadowing collision estimator in the field.•Observing assessment of visual damages.•Learning basic use of Mitchell UltraMate, CCC One, and Audatex estimating software.

• Inside sales to wholesale accounts, dealing with Toyota, Audi, Honda, Hyundai, Mitsubishi, GM.• Quoting prices and other bid specifications.• Online sales via eBay.• Order fulfillment for online sales.• Working knowledge of Parts Trader and Collision Link in regards to automotive parts.Skilled in working with: ADP, Parts Trader, eBay, Collision link