Frances Zhao-Perez Email and Phone Number

Driving product strategy, vision, roadmap and GTM plan for Monitoring and Service Ownership Platforms, establishing them as the de facto platforms for real-time actionable operational and business insights and analytics solutions across all Salesforce services and engineers.Leading Monitoring Cloud migration to Hyperforce and platform work to serve over 2B data points/per min. Driving Salesforce service insights, metadata, and ML-based analytics as a standard solution rolled out to over 20,000 users, with the platform supporting Marketing and Commerce platform including user data analysis.Leading Salesforce AI and ML-based real time alerting system with prediction and trend analysis reducing incident TTx by 60%.Defining and driving the unified end-to-end experience for Service Ownership Platform and tooling to support all Salesforce services including CRM, Marketing Cloud, Commerce Cloud, Tableau, Slack, Quip, Heroku, MuleSoft., etc.

Drove New Relic APM product strategy, vision, roadmap and go-to-market plan.Led Cloud Native Monitoring solutions with integrations for AWS Lambda, Kubernetes, launched at re:InventDefined and drove the user and account management for New Relic platform coupled with a new pricing model.Managed New Relic platform data model and ML-based data analytics innovation, launched the new platform to over 7000 customers.Ran New Relic working backwards process to be more customer centric, improved developer productivity and customer satisfaction with a 60% CSAT increase, directly impacting Sales and Revenue.

Defined, drove and delivered the Enterprise Contract for AWS Marketplace Initiative, a simplified software procurement solution for enterprise customers with references from Nike, GE, etc.Defined the requirements, drove the architecture, and planned the roadmap for AWS Private Marketplace, a new service, enabling customers to streamline their custom software purchase and requisitioning processes.Drove alignment across multiple AWS services, including Lambda, EKS to provide a consistent software purchase and requisitioning experience.

Led product management for Oracle Application Server, WebLogic Server, runtime products, serving over Billion-dollar revenue market.Drove integration across Oracle Fusion Middleware stack, Oracle Database and Oracle Branded Apps, including Maximum Availability with HA/DR and data center recovery technologies with a new license SKU increased middleware stack revenue 80%.Led product management for Oracle Engineered System, WebLogic on Oracle Database Appliance, and Oracle Cloud Machine resulting in significant business growth.Led product management for OEM Middleware Management, Private, Hybrid Cloud Management and Oracle Management Cloud for APM, IT Analytics, and ML-based Analytics from idea to production roll out.Drove the product direction and strategy for Oracle Web Tier including Oracle Traffic Director, Oracle HTTP Server, Oracle iPlanet Web Server and Oracle Web Cache with over 3000 customer bases.Published books, white papers, articles on a range of topics in JDJ, OSJ, OTN, Oracle Magazine, Oracle Java News, Oracle Application Server News, Oracle Media and Oracle Social. Presented at various events, including Oracle Open World in the US, London, Japan, China, Brazil; and other global events including: JavaOne, JavaOne Tokyo, Oracle Developer Days, DOAG, UKOUG, IOUG, ODD Singapore, ODD Malaysia.