Franchesa Warfield Email & Phone Number

Texas, United States

• Initiated and led key security and infrastructure projects such as deployed Dell VxRail, Horizon VDI, Rapid7 IVM & IDR, Cisco Secure Endpoint, Cisco Umbrella, Duo MFA, Cisco ISE, Azure Cloud Foundations, CUCM to Unite.
• Participate in annual budget planning for the security and infrastructure team. Maintain Capex and Op-ex team budgets during projects. Obtain quotes, request POs and submit invoices to AP for payment. Achieved a total.
• Conduct quarterly security awareness trainings and phishing tests, periodic threat hunting and table top exercises in addition to the Annual DR exercise.
• Established Policies, Procedures, Processes for Patch and Vulnerability Management, Incident response, MDM, DRP, AUP, Password policy, International Travel and Remote work, Data protection and AI policies.
• Led internal security assessments including NIST CSF 2.0, PCI SAQ. Internal remediation lead for 3rd party assessments and audits including PEN Tests, Ransomware assessment, Risk Assessments and PCI compliance..
• Managed a team consisting of Security Analysts, System Engineers, Network Engineers and Telecom Administrators.

• Established, lead and deployed Identity access management, Self-service password, Mimecast email security, Ivanti patch management, Veeam Backup & Recovery, Knowbe4 Security awareness training, Palo Alto Firewalls.
• Cut cost and improved operational efficiency for the SAN, VMware and RDS environments.
• Formalized Established formalized Incident Response and Threat Detection processes aligned with NIST best practices, utilizing ServiceNow Security Incident Response to enhance cyber resilience and proactively manage.
• Managed vendor relationships for cybersecurity services, overseeing compliance to ensure alignment with security standards and business objectives.
• Coordinated with internal and external stakeholders to conduct regular security assessments, risk evaluations, and remediation activities to enhance the organizations overall security posture.
• Led annual table top exercises, fire drills, and disaster recovery simulations to enhance organizational readiness and response to potential security incidents and operational disruptions.

Plano, Texas

• Responsible for the day-to-day administration, operation, and support of the corporate infrastructure.
• Managed servers and networks to ensure the latest updates, firmware, and endpoint protections are within operational standards
• Researched and implemented new products, tools, methodologies, and standards related to all aspects of the infrastructure and its security.
• Managed and monitored performance and security logs and the backup environment.
• Contributed to internal and external security audits ensuring compliance with security standards and supporting risk mitigation efforts.
• Mentored Level 1 and 11 administrators and engineers, providing guidance and support to develop their technical skills and advance their professional growth.

Irving, Texas

• Ensure IT infrastructure and systems are built to meet business objectives and cost-effectively scaled for future growth, productivity, and compliance according to PCI SSAE16 and SOC 2 requirements
• Security system management using Nessus, PRTG, and LogicMonitor
• Install, maintain, and monitor network hardware and software in a virtual environment Interface with vendors for support services on telephony, endpoints, servers, and network systems
• Manage, monitor, and recover data backup using Veeam, Nimble Arrays, and Amazon S3 & Glacier for business continuity and disaster recovery
• Supervise a team of 4 IT professionals in the Irving, TX location

• Provide administrative support for Windows environment
• Manage Virtual systems using VMware and Veeam
• Monitor and manage bandwidth usage, computer activity using Spiceworks and PRTG
• Provide protection to systems and data through AVG Management console, firewall, spam filtering and windows security patches
• Manage and maintain SQL databases and backups
• Manage Avaya IP Phone system

• Coordinate technology needs with outside vendors
• Troubleshoot, research, resolve and support all hardware and software within the credit union technology infrastructure such as servers, desktops, firewalls, routers and switches
• Maintained the credit union’s web site to provide accurate, up-to-date information
• Monitor and manage computer activity, firewall reports, virus reports, and intrusion testing with Spiceworks, Barracuda, and Kaspersky
• Maintained the timely back-up of important data and management resources for back
• Managed VPN access for outside users and vendors

• Responsible for installing, upgrading, and troubleshooting PC and Server hardware and software in the organization
• Troubleshoot and repair voice and data wiring of the communications equipment throughout the credit union and managed IP phones using Avaya Management Console
• Responsible for maintaining nightly backup information for disaster recovery and business continuity using Veeam and manual tape backups stored at an offsite location
• Monitored networking infrastructure and directed network traffic using VLANs
• Maintained Exchange Server and performed troubleshooting and provided resolutions for server problems

• Assesses malfunctions of computer hardware, software, or electronic equipment for the purpose of identifying repair and replacement needs
• Assists supervisors with different projects such as software upgrades, server decommissions, and website redesign using Dreamweaver and Code Charge
• Responsible for maintaining nightly backup information for disaster recovery and business continuity using Veeam and manual tape backups stored at an offsite location
• Performed clean installations of OS or upgrade network equipment, and software for the purpose of meeting the computer processing needs of the end users