Franchesca Davis Email & Phone Number

New York, New York, United States

Established and managed the GSRS editorial program, providing writing, editing, and content management support in a fast-paced and dynamic 1000+ member global security organization. - Established an editorial service for a 1000+ member global security team at Google with a 98% on time delivery service level agreement (SLA), while ensuring content met high-quality standards and aligned with business goals- Received “Exceeds Expectations” and “Significantly Exceeds Expectation” ratings (top 10-20%) throughout tenure- Expanded the editorial services at Google to include high-level strategic engagement with stakeholders on larger initiatives and requests, completing several complex stakeholder websites and vendor training series- Led the GSRS Service Level Maturity program, working with executive leadership to identify, align, edit, and publish 230 complex security governance documents across GSRS- Owned document governance and content management by administering GSRS’ content management system (CMS), including defining system requirements, prioritizing technical sprints, tracking version history, and implementing information architecture best practices- Wrote the GSRS Style Guide and created 20 templates to standardize document formats and the GSRS voice, providing a comprehensive guide for all documents and elevating document quality throughout the organization- Designed and launched an editorial team website, increasing editorial service use by 139% quarter over quarter

Greater New York City Area

Developed the editorial program for GSRS with a focus on department-wide document maturity and operational excellence in a fast-paced and dynamic environment.- Developed, launched, and managed the editorial submission process and workflow — including overseeing the work of multiple editors — to manage documents, track deadlines, and ensure alignment to security standards, including establishing document priority based on business need and document complexity- Created training materials, guides, and newsletter entries to mature the GSRS team’s writing and editing skills- Performed editorial reviews of all GSRS COVID-19-related documents and dashboards; Edited and reviewed documents and playbooks in preparation for the vaccine policy launch in the U.S.- Led ISO 22301 Business & System Resilience auditors through the CMS during the certification process and annual recertification, demonstrating compliance to all ISO requirements- Drove organizational effectiveness by establishing strong cross-functional relationships throughout GSRS, working with subject matter experts to write accurate, concise, and approachable technical security content- Directed improvements to GSRS’ CMS, analyzing unique security needs against current capabilities, working with technical teams to ensure forward progress on feature requests and bug fixes to improve user experience- Helped to define requirements for determining service maturity, including identifying quantifiable metrics which can be measured and tracked, helping to lay the strategic foundation of a management system- Served on the organization’s Content Strategy Steering Committee, providing critical input on a vertical-wide CMS and governance system capable of meeting Google’s developing requirements

Remote

Directed editorial team operations — including content ingestion, editorial strategy, workflows, and on-time delivery — of three government research products based on U.S. public laws and regulations: ProQuest Legislative Insight (LI), ProQuest Regulatory Insight (RI), and Congress in Context (CIC).- Directed three digital publication projects, from defining content strategy and research, through content ideation, to the on-time delivery of over 2M articles, 14K compilation histories, and 116 Congress history essays- Successfully managed a diverse team of nine editors at ProQuest with a proven track record of providing coaching, feedback, and professional development opportunities to team members- Wrote Python scripts to analyze 2M articles, increase production speeds and improve content quality; examined completed and exported content to identify causes of discrepancies and implement solutions- Oversaw information architecture, metadata, and taxonomy strategies for three government products at ProQuest ensuring optimal user experience- Developed editorial standards and CMS workflow processes based on metrics and data analysis; Owned final judgment calls on content inclusion based on data requirements, customer needs, and project deadlines- Wrote editorial style and research guides used by 45+ employees — including marketing materials and training manuals — for four government information products- Assisted with the creation, maintenance, and standardization of a government information taxonomy schema, including the reconciliation of disparate legacy taxonomies- Created landing page content, wrote whitepapers, and managed updates to encourage customer engagement

Managed daily operations of the Executive Branch Documents’ editorial team, performing editing, accuracy checks, and quality audits for five editors. - Responsible for editorial workflow, overseeing weekly production and delivery of 2.5K records per week; Created thorough documentation to track progress- Continuously updated and maintained editorial rules based on editor and customer feedback to streamline processes and ensure all records followed style rules while adhering to grander scope of project- Ensured content met high-quality standards, was on-brand, and kept with ProQuest editorial voice; Assisted with data cleanup and enhancement for import of digital content- Proactively identified issues with content to define and initiate requests for technology improvements in content pipelines, systems, and databases; Assisted in the creation of requirements for new CMS tool- Collaborated effectively with account managers, translating content into marketing collateral and providing content metrics to inform future marketing strategy and drive sales- Worked with internal personnel and vendors to ensure content was acquired on time and met delivery requirements

Oversaw the creation and digital publication of U.S. history articles for inclusion on ProQuest government information platforms.- Designed and implemented the Congress in Context workflow and maintained production schedules- Defined content strategy and ideation including possible future development of the content- Researched and wrote U.S. history articles for inclusion on ProQuest platforms, ensuring content was on-brand and kept with ProQuest editorial voice- Preformed proofreading, editing, and quality control of all entries ensuring accuracy and consistency; Oversaw the training and and work of three writers- Created thorough research and product training manuals

Created, edited, and enhanced U.S. public law legislative histories for inclusion in digital and print products.- Achieved 100% of individual annual goal in 10 months to assist team in reaching production goals ahead of deadline- Analyzed primary and secondary source materials when conducting extensive research, utilizing a high level of discretion and independent judgment, to create detailed legislative histories- Partnered with product managers to iterate and refine taxonomy scope notes- Created high-quality content with thorough proofreading, editing, and quality control checks; Proficiently manipulated metadata to create PDF and XML-formatted files for digital publication- Exported completed histories utilizing validation tools for timely and accurate content delivery- Used online and internal databases to aggregate metadata, proofread, and edit histories ensuring product comprehensiveness and quality- Assisted in the selection and training of new content editors; Provided detailed feedback to manager on editors’ progress- Remained current with industry trends and current events to ensure content stayed up-to-date to meet customer needs

Washington, D.C.

Intellectual Property Attorneys: Patent, Trademark and Copyright Law - Created and maintained active intellectual property files in firm database- Assisted attorneys and docketing manager with client letters, organizing files, billing, and special projects

Greater Boston

Beverly, Ma

- Uploaded manuscripts and cover images for online retailers- Read submissions to find publishable material and assisted with the production of Just Green It!, a consumer’s guide to making environmentally friendly choices- Supported Operations Manager with sales and administrative tasks

Master’S Degree, English Language And Literature, General, 4.0

Activities and Societies: Award for Literary Excellence

Bachelor Of Arts (B.A.), English Language And Literature, General, 1St Class Honors

Activities and Societies: • English Dissertation: The Development of Identity in Children’s Fantasy Literature • Student Exchange Program.