Franchesca Haig Email & Phone Number

Remote

- Assisting with travel arrangements for executives, clients, and VIPs. - Detail oriented skills needed while working with large groups or several clients at once.- Responsible for keeping confidential information. - Work directly with VPs and above scheduling personal vacations.

Orlando, Florida, United States

- Assist fellow employees and guests with system troubleshooting and problem-solving. - Handle escalation calls to perform guest recovery and protect the brand with empowered decision making. - Proven excellent verbal communication with both guest and coworkers.

Lake Buena Vista, Florida, United States

- Oversaw the day to day operation while helping achieve specific goals and adjust daily staffing levels.- Maintain composure during challenging Guest situations, unexpected downtimes and hurricane emergency evacuations.- Support leadership team by implementing changes in procedures to improve Guest Service while gauging the impact to Guest and Cast experience. - Challenged young cast to grow by providing feedback, developing training and procedures and providing mentoring.

Lake Buena Vista, Florida, United States

- Selected from a field of over 100 Cast Members, through audition, to be a facilitator for various science programs held inside Disney Parks. - Gained effective verbal communication skills and learned to adapt quickly to change through this role.

Lake Buena Vista, Florida, United States

- Trained Cast to provide excellent guest service while safely operating various shows and attractions. - Learned to adapt to rigorous scheduling requirements and constantly changing procedures.

Apopka, Florida, United States

- Developed and taught various classes at the middle and high school levels. - Sought after in the homeschool community due to the high level of instruction provided and proven teaching ability. - Developed curriculum used in local marine park and zoos to enhance learning.

Apopka, Florida, United States

- General bookkeeping and accounting for various businesses around the United States. - Virtual assistant duties included research, report writing, record keeping, document uploads, travel planning, scheduling.- Used software such as MS Word and Outlook for communications and scheduling. Also utilized Quickbooks and MS Excel to reconcile accounts, and balance spreadsheets.

Bachelor'S Degree, Organizational Leadership

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities