Franchesca Hill Email & Phone Number

Charlotte, North Carolina, United States

Directed day-to-day business operations, optimizing efficiencies in a fast paced environment servingabout 500 clients; while executing payroll, tax preparation, and bookkeeping.● Ensured the accuracy and integrity of financial data by initiating and maintaining comprehensivefinancial records, recording detailed journal entries, and executing account reconciliations forapproximately 25 businesses.● Trained clients on accounting software such as QuickBooks to make the tax and accountingprocess more efficient.● Managed payroll for 10 small businesses with an average of 5 employees, ensuring accuracy andcompliance with all relevant legislation.● Implemented streamlined steps to ensure proper deductions for benefits such as medical insuranceor 401 contributions, saving most clients about 8 hours in manual corrections.● Planned and implemented procedures to ensure timely processing of payroll data, increasingproductivity by 20-30 percent on average.● Generated and submitted over 150 income information returns, such as form 941 QuarterlyReport, W-2s, 1099s.● Analyzed data to file an average of 160 tax returns and pioneered strategies to minimize currentyear taxes while ensuring long-term tax efficiency.

Remote

Delivered expert tax guidance via video and phone, enabling accurate form completion and reducing error rates, with an above average customer satisfaction scores.● Answered approximately 120 calls weekly, providing expert guidance and support, resulting in areduction in errors on self-prepared returns.● Completed about 100 tax returns per season, extensions, tax planning calculations, and write-upsfor organizations and entities.● Accessed and authenticated client information in Salesforce, precisely and quickly recordingorders and ensuring compliance; enhanced data integrity, leading to a decrease in wait time forclients.● Maintained at least 18 hours in continued education; staying up-to-date on the latest tax andaccounting laws.

Charlotte, Nc

Supervised eight tax associates and assisted clients in a high-volume establishment.● Practiced tax preparation and strategized plans to help clients reduce liabilities and maximizedeductions for the next year.● Managed front office operations, handling inquiries and scheduling appointments.● Created and tracked promotional strategies to increase the client base and improved clientretention by 15 percent.● Responded to clients’ questions and resolved complaints, reducing complaints by 20 percent.● Trained new employees to maximize team performance and achieve daily performance targets.● Championed initial role; promoted twice while working at H & R Block.

Certificate In Managerial Accounting

Bachelor'S Degree, Communication And Media Studies