Franchesca Mccoy Email & Phone Number

Melissa, TX, US

Pleasant Grove, Utah, United States

Team Lead is responsible for the success of our customers:- Support, lead and foster growth of an international four person team of T1 support specialists - Built and maintain a complete internal knowledge base and SOPs to promote self sufficiency for customer support and other internal departments- Investigate, analyze, and present customer trends via.

Pleasant Grove, Utah, United States

Gained knowledge to become a product expert in order to best support customers, team members, and internal departments via live chat, email and phone. -Remote troubleshooting-install, uninstall applications-application navigation assistance Collaborate with different teams and roles to implement changes, product launches, and lasting solutions for.

Remote

Provide support for management, including solutions development, internal tracking systems, and sales team communicationCustomer support for over 50 clients and their patients - multitask, tactfully handle less than ideal situations, strong problem-solving skillsConfidentiality- handles financial and personal information for clients and their patients.

Plano, Texas, United States

Obtain patients’ insurance information, and ensure that insurance companies verify it.Translate and explain insurance details, and compliance procedures to patients and their families.Prepare insurance education materials and distribute them to patients, to help them understand the basics.Assist patients in the processing of insurance claims, by following.

Carrollton, Texas

Manage doctor’s schedules/employee schedules receive phone calls for patient’s scheduling appointments maintain a even patient flow per doctor call insurance company to verify benefits and formulate an estimate communicate with patient about insurance prepare a pre-estimated quote to the patient before their appointment offer payment plans if necessary.

Carrollton, Texas

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
• Provides information to patients and employees by answering questions and requests.
• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
• Provides diagnostic information by exposing and developing radiographic photographs.
• Maintains patient appearance and cleaning and polishing removable appliances.

Carrollton, Texas

• schedule marketing lunch opportunities with potential offices/referring doctors
• coordinate appropriate routes for employees/follow up with potential new offices
• create ideas for marketing per month within a reasonable budget
• coordinate office events such as luncheon/meet and greets
• book catering/reservations for marketing and office event
• monitor feedback on new referring dentists/maintain relationships

Bachelor Of Arts - Ba, Biology/Exercise Sports Science

High School Diploma

Activities and Societies: Student athlete