Franchesca Ramos Email & Phone Number

Stamford, CT, US

Briarcliff Manor, New York, US

Supervised specialized service staff, servicing 600+ guests in a top-ranked golf club in Westchester, NY. Primary liaison between teams and vendors, executing numerous events while securing and negotiating cost savings in all areas.Client.

Briarcliff Manor, New York, US

Promoted within 11 months due to delivering exceptional service above and beyond, incorporating highly personalized service and rapid resolution of any concerns, resulting in long-term and repeat guest relationships.

Utilized expert-level knowledge of wine, food, and beverage to successfully serve and upsell guests in an upscale 150+ seat world-renowned steakhouse and hospitality group. Training lead and multi-tasker, capable of excelling in responsibilities from barista to lead server.

Promoted within 2 months due to effective time and efficiency management during peak hours by mastering multiple roles simultaneously as needed, and coordinating with staff members to establish floor plans to streamline seating, traffic and maximize floor space.

Previous Additional Dates: May 2015 - October 2015As a seasonal staff, delivered exceptional and efficient service by achieving full mastery of primary POS system. POS knowledge empowered me to be primary trainer for rest of staff, enabling us to effectively service up to 400 guests in the banquet department and club members.

Previous Additional Dates: October 2014 - May 2015As a seasonal staff, acted as liaison between dining area and back servers, providing near-flawless accuracy in delivering guests’ orders. Established professional criteria for servicing high-end clientele in a fine dining environment.

Developed specialized expertise behind the bar and at wedding events and as a bridal assistant, provided essential services to bride during high-pressure situations.

Maintained a detailed knowledge of menu items and ingredients to drive sales while up-selling wines, liquors and ensured prompt and courteous attention to member needs while providing superb overall guest support.

Mackinac Island, MI - Michigan, US

Gained an extensive knowledge of wines and spirits and developed relationships with locals and island tourists to ensure repeat business and increased guest satisfaction.

Key Largo, FL, US

Maintained a strong understanding of company values and member needs, responding quickly to complex requests in a fast-paced environment and balanced the cash register at end of each shift for the cafe.