Franchesca S. Email & Phone Number

Sugar Land, Tx, Us

United States

Supervised new advisors on calls with customers while in training or if sales goals are not met.Resolve escalated calls concerning customer complaints and account details, documented escalations and results.Assisted field workers and customers with emergency and gas leak issuesComplete ongoing training to stay abreast of product, service and policy changes.Placed orders for new and warrantee equipment using computer-based systemsPerform diagnostics and troubleshooting of device and system issuesDaily ResponsibilitiesSuccessful in providing information on premier productsProcessed various accounts while meeting quotasMonitored funding records and expenditures, recording all operating expensesCreated in-store promotional objectivesCollaborated with team members to provide quality service to customersCash Handling & Job ExtrasTransported world-class customer service while handling customer inquiries, complaints, and requestsExhibited excellent management skills in disbursement, adjustment, and creditResponsible for collection of funding and certified mailDemonstrated the ability to work independently and as an enthusiastic, motivated team player.Developed coursework for group and individual eventsCertificates/Awards/HonorsProof Operator Certification received 04/2005Earned honorary awards for assisting in the training and development of incoming employees.