Franchesca Deguzman Email & Phone Number

Los Angeles, CA, US

Glendale, California, United States

Glendale, California, United States

Los Angeles, California, United States

Los Angeles

• Schedule meetings and maintain/update daily calendar for each executive.
• Manage travel logistics, including booking travel itineraries, arranging ground transportation and hotel accommodations with frequent and urgent changes.
• Ensure classified departmental records and files are recorded according to company policy.
• Manage confidential and sensitive internal financial processes including expense reports, invoices, and purchase orders.

Beverly Hills, California

• Successfully implemented the first and second Master Class and Training event in 20 years of business.
• Coordinate media appearances and submit content for shows and publishers such as Elle Magazine, Louis Vuitton City Guide, Entrepreneur, Keeping Up with the Kardashians and The Real Housewives of Beverly Hills.
• Assist in entrepreneurial business projects by submitting designs with ideas to vendors, testing samples and ensuring the final product is in line with company standards.
• Support with booking travel and hotel accommodation, coordinating events, and international meetings.
• Manage office team events such as holiday parties and catering from company partners.
• Conduct phone screens and job interviews, ensuring candidates meet qualifications and organizational fit.

Greater Los Angeles Area

• Manage all aspects of the client experience, from the initial inquiry through the sale and life of the membership.
• Consistently a top manager nationwide for acquisition of new accounts and Virtual Office Revenue.
• Oversee billing details and end of month collation of invoices while maintaining and updating client database.
• Conduct reviews of accounts on a regular basis to evaluate clients’ demands and usage of their account.
• Execution of contractual agreements and ensuring that these are fully adhered to.

Los Angeles, CA

• Achieved promotion within 3 months for exceptional client relations and leadership skills.
• Training of Servcorp software and systems with regular visits to office clients or calls to virtual clients.
• Educate clients to use Servcorp Online, create bookings, data storage and other account services.
• Successfully multi-task, prioritize assignments, meet deadlines, and work independently in a fast-paced environment.

UCLA Medical Plaza

• Manage medical/legal records from pending cases and sent billing to clients for retained services.
• Assist in deposition processes, independent medical evaluations, and arbitration for opposing parties designating expert witnesses.
• Maintain calendar for three physicians in medical practice, plan and schedule meetings, teleconferences and travel.

Culver City

• Manage and prioritize a busy schedule, efficiently multitasking, adapting to short deadlines, last minute projects and urgent requests.
• Proofread and design presentations for direct and higher level manager, creatively presenting corporate initiatives.
• Discreetly handle confidential tasks and material, safeguarding information for managers and executives during completion.
• Assist District Manager in weekly projections and monthly forecasts by thoroughly tracking client billing/invoices, monthly revenue, and year to date revenue through Salesforce on a daily basis.
• Service Executives, managing lead distribution, assisting with high volume registration, verification and submission of new client documentation.
• Administer employee onboarding processes, preparing new hire packages, ensuring that Human Resource files and records are maintained in accordance with legal requirements.

Greater Los Angeles Area

• Generated over $150,000 in revenue through sales of season ticket packages, partial plans, group tickets, and suites.
• Contributed to the #1 Inside Sales Department in the NBA by generating new revenue including add-ons, upselling, cross-selling, and attaining referrals.
• Acquired clients by performing 100 outbound cold calls a day to local businesses and previous single game buyers.
• Provided outstanding customer service to clients, season ticket holders and prospects during in-game seat visits, in office, and face to face appointments.
• Retained and renewed season ticket holder accounts by proactively building and maintaining genuine relationships through consistent touchpoints.
• Volunteered at season ticket holder events with the Community Relations and Fan Relations Department, enhancing client experience and preserving customer loyalty.

San Francisco Bay Area

• Independently planned professional events for College of Business students with the purpose of integrating the world of arts together with the world of business.
• Events include: Invitation of the Creative Arts Dean to speak in the College of Business, Reception at the Morrison Artists Series, and an Exclusive Tour of the Stillwell Gallery.
• Interacted with multiple bodies of collegiate authority: Dean Emeritus of the Graduate School of Business (Stanford University), Dean of the College of Creative Arts (SFSU), and the Dean of the College of Business (SFSU)

Bs, Business Administration: Marketing

Activities and Societies: Alpha Kappa Psi, Marketing Association at SFSU• Final Semester GPA of 3.6 on a 4.0 scale

Education record