Responsibilities:▪ Design the layout, color scheme, typography, and overall visual aesthetics; and ensure the consistency throughout the product▪ Develop prototypes to illustrate design concepts▪ Design interfaces that work well on various devices▪ Provide assets, specifications, and style guide for the development team

Responsibilities:▪ Manage incoming calls, chats, and tickets in a timely manner and professionalism.▪ Handle user’s technical issue with proper probing and troubleshooting.▪ Remotely access their computer to perform installations and/or troubleshooting issues with their tools.▪ Note and document all necessary information and steps taken.

Responsibilities:▪ Manage incoming calls, chats, and tickets in a timely manner and professionalism▪ Handle user’s technical issue with proper probing and troubleshooting.▪ Remotely access their computer to perform installations and/or troubleshooting issues with their tools.▪ Perform account creations and provide accesses needed according to the user’s request (i.e., Active Directory, Exchange, AS400 applications).▪ Note and document all necessary information and steps taken.

Responsibilities:▪ Manage incoming calls and chats in a timely manner and professionalism.▪ Handle customer’s technical issues and/or answer their inquiries.▪ Schedule a technician appointment when necessary▪ Note and document all necessary information and steps taken