Francheska Diaz Email & Phone Number

Bellmore, Ny, Us

Bellmore, Ny, Us

Hauppauge, New York, Us

I excel in delivering outstanding customer service via phone, e-mail, for loan escrow products to both internal and external clients. I provide strong and proactive customer service by responding quickly to client requests and meeting client needs with operational integrity.• I evaluate loans and perform escrow analysis both when requested and annually to ensure all escrowed loans remain compliant. Track and address overages and shortages of escrow accounts.•Establish new tax escrow accounts. Maintain core tax addenda and ticklers for loan changes including releases and payofts.• Align tax bills to Core from Corelogic and maintain and update accordingly. Update property tax amounts.• Handle procurement and payment of tax disbursements in accordance with payment schedule to the various tax municipalities for each loan. Pay promptly to avoid all penalties and interest.• Apply for tax refunds via phone or email. Ensure receipt and proper application of property tax refunds.• Follow departmental and company-related escrow guidelines as well as regulations and standards. Adhere to established policies and procedures.• Maintain a high degree of cooperation and rapport with all employees in order to ensure accurate and efficient operations and service.• Scan or save all documents to imaging system.• Act as back-up to the Insurance Servicing Associate assigned to monitor and pay insurance escrow payments as needed.• Other duties as assigned.

•Provide care for dogs, fish, cats, bunnies, birds, snakes, hamsters, and most other household pets.•Clean up after, groom, exercise, and provide care for cats, dogs, and small rodents, including dog walking services and litter box and cage cleaning.•Provide regular updates to pet owners, which includes communicating with them telephonically or via email as well as sending video clips and photos.•Feed and provide water based on client instructions, which may be very detailed and must be followed exactly as given.•Maintain the confidentiality of our clients including their house codes, keys, and addresses.•Perform animal CPR and first aid when need it.•Administer medication to pets if applicable.•Help managed the company and train new walkers•Check and follow the schedule provided by the main office and report any conflicts or issues to the business line while pet sitting.

•Providing administrative assistance, such as writing and editing e-mails, drafting templated legal documents, preparing communications, meticulous data entry, and maintaining comprehensive and accurate records in legal software.•Scan, organize, copy, fax, and keep records of Escrow accounts, and archive closed files for completed cases•Orders and maintains legal office supplies•Handle multiple phone lines and inquiries in an accurate and timely manner for English and Spanish clients.•Schedule appointments and manage the firm calendar.

Melville, New York, Us

• Provide excellent customer service, responding to a variety of calls and emails from the mortgage servicing industry as well as assisting Loan Administrators with client requests for statements or loan information.• Handle all levels of mortgage servicing inquiries.• Use an advanced system to research and resolve inquiries while continuously providing first-call resolution.• Take mortgage and escrow advance payments over the phone (English or Spanish), set up repayment plans. • Assist overflow with difficult calls.• MERS transfers.• Create Mortgage loan statements, Escrow advance collection letters, Notice of transfer, and Loss Payee letters.• Assume ownership of escrow-related problems, review and explain escrow disbursements until completely resolved, including any communication necessary with tax authorities, title companies, insurance companies, attorney’s offices, and vendors.• Other duties as assigned.

Real Estate

Marketing

High School Diploma