Francheska Diaz Email & Phone Number

Bellmore, NY, US

Hauppauge, New York, US

• I excel in delivering outstanding customer service via phone, e-mail, for loan escrow products to both internal and external clients. I provide strong and proactive customer service by responding quickly to client.
• I evaluate loans and perform escrow analysis both when requested and annually to ensure all escrowed loans remain compliant. Track and address overages and shortages of escrow accounts.
• Establish new tax escrow accounts. Maintain core tax addenda and ticklers for loan changes including releases and payofts.
• Align tax bills to Core from Corelogic and maintain and update accordingly. Update property tax amounts.
• Handle procurement and payment of tax disbursements in accordance with payment schedule to the various tax municipalities for each loan. Pay promptly to avoid all penalties and interest.
• Apply for tax refunds via phone or email. Ensure receipt and proper application of property tax refunds.

• Provide care for dogs, fish, cats, bunnies, birds, snakes, hamsters, and most other household pets.
• Clean up after, groom, exercise, and provide care for cats, dogs, and small rodents, including dog walking services and litter box and cage cleaning.
• Provide regular updates to pet owners, which includes communicating with them telephonically or via email as well as sending video clips and photos.
• Feed and provide water based on client instructions, which may be very detailed and must be followed exactly as given.
• Maintain the confidentiality of our clients including their house codes, keys, and addresses.
• Perform animal CPR and first aid when need it.

• Providing administrative assistance, such as writing and editing e-mails, drafting templated legal documents, preparing communications, meticulous data entry, and maintaining comprehensive and accurate records in legal.
• Scan, organize, copy, fax, and keep records of Escrow accounts, and archive closed files for completed cases
• Orders and maintains legal office supplies
• Handle multiple phone lines and inquiries in an accurate and timely manner for English and Spanish clients.
• Schedule appointments and manage the firm calendar.

Melville, New York, US

• Provide excellent customer service, responding to a variety of calls and emails from the mortgage servicing industry as well as assisting Loan Administrators with client requests for statements or loan information.
• Handle all levels of mortgage servicing inquiries.
• Use an advanced system to research and resolve inquiries while continuously providing first-call resolution.
• Take mortgage and escrow advance payments over the phone (English or Spanish), set up repayment plans.
• Assist overflow with difficult calls.
• MERS transfers.

Real Estate

Marketing

High School Diploma