Franchonte Barnes Email & Phone Number

Maintain proper system functionality by conducting root cause analysis and remediating Data Loss Prevention, Threat Prevention, Adaptive Threat Protection, Firewall and Trellix (formerly McAfee) HBSS problems for Endpoint Security (ENS). Ensure maximum effectiveness in protection against cyber threats by facilitating account development and maintenance of Threat Quotient, ePO, Enterprise Security Manager, Advanced Threat Defense, and Tychon for Regional Cybersecurity Centers (RCCs), Regional Network Enterprise Centers (RNECs), Local NECs (LNECs), ARCYBER, etc. Contributed to increasing team efficiency by driving collaborative team efforts to create white papers, detailed installation guides, SOPs, and lesson learned documents pertaining to Trellix and associated procedures. Maintain compliance of network and information systems with security standards for supporting site CCRI (Command Cyber Readiness Inspection) requirements for global army ESS site administrators across over 900K endpoints. Facilitate maintenance of ePO and repository server, coordinate with customers to escalate issues to analyst team related to approved software being blocked by Trellix products, and resolve customer-identified Rogue System Detections (RSD).

Managed user accounts and assigned permissions and access rights by creating/maintaining accounts in Learning Management System, Autonomic Logistics Information System, Training Management System, and Active Directory. Provided oversight on management of organization system tree, as well as editing policy catalogs, and leading provision of DLP Override keys by utilizing McAfee ePolicy Orchestrator (ePO). Leveraged expertise in SQL database administration and security, as well as in-depth understanding of the ePO platform to oversee and maintain SQL ePO database. Kept systems and applications up to date and secure by reviewing and deploying software updates, patches, and hotfixes consistent with Patch Management. Core responsibilities included updating training content on LMS involving configuring all the latest courseware. Successfully led database transition/transfer in addition to synchronization to Classified Operating Environments (COE) from Unclassified Operating Environments (UOE) on a weekly basis. Protected content across Academic Training Center (ATC) Training Infrastructure Systems, Field Training Detachment (FTD), and Ejection Seat Maintenance Trainer (ESMT) by periodically conducting backup and system recovery. Demonstrated solid technical acumen while closely monitoring and assessing maintenance and pilot systems performance, as well as troubleshooting hardware issues on Ejection Seat Maintenance Trainer (ESMT). Configured and tested the hardware and software components used for pilot training by testing Hands on Throttle and Stick (HOTAS) for all pilots while setting up pilot training laptops. Utilized VMware vSphere to properly maintain vSphere environments and virtual machines, used Citrix provisioning to configure virtual desktop endpoints, and managed upgrades across Joint Technical Data for maintainers and pilots.

Provided exceptional system administration support to military personnel involving maintaining and administering accounts within Exchange Server, Active Directory, and Mobile Armor. Delivered prompt technical guidance and resolution support to military and government entities. Collected, analyzed, and managed staff communication on identified technical issues in order to create Weekly Activity Reports (WAR) and Situational Reports (SITREPs). Aligned system performance with existing and potential mission regulations by advising effective procedures to key customers related to systems planning and analysis. Served as the direct point of contact for all Tier I, II, and III support for over 1K customers related to emerging software, hardware, and technical issues across the globe in addition to IT-specific queries. Provided technical guidance and expert-level knowledge to the security team handling system restoration tasks, assessing resulting impact, and managing incident-related queries. Designed standardized image of computer system's operating system and software and managed deployment to multiple targeted machines using image tools such as X-image and Ghost. Ensured proper functionality of VTX and VoIP telecom equipment by leading preventative maintenance from installation and inspection to diagnosis and repair. Equipped subordinates with the right skillsets needed to excel in assigned tasks by training and guiding them. Aligned all machine operations with applicable Department of Defense (DoD) standards, tested VPN on laptops, and utilized BMC Remedy Service Management to maintain, as well as update customer tickets.