Francia Orcine Email and Phone Number

I have 4 years of customer service experience. I am also one of the consistent top agents from my previous account. My work at companies like Sutherland has supplied me with a deep knowledge of communication via phone, chat, or email. And ability to multi-task, set priorities and manage time effectively as we know how important time is for our clients and customers. EXPERIENCES: *Customer Service RepresentativeSutherland Global Services / August 2017 – December 2021• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.• Trained to assist two customers at a time and resolve their concerns and issues in a timely manner and accurately. • Helping customers understand the product and answering questions about their subscriptions and account. • Meet month to date or quarterly performance. *CSD-ENCODERPrinceton Group of Company / November 2016- January 2017• Encoding and packing orders of the guest. • Inventorying monthly and yearly stocks. *Office Staff BPI Naga Peñafrancia Branch / August 2016 – November 2016• Organizing, sorting and filing accounts of the clients.AWARDS AND SEMINARS: CMS Petco CHAT – Top 3 Agent for the month of FebruarySutherland Global ServicesCadlan, Pili Cam SurMarch 17, 2021 Chat Top Performer of Quarter 3 for FY 2019Sutherland Global ServicesCadlan, Pili Cam SurFeb 17, 2020 Consultant in promoting a WOW Customer Experience and Growth for the accountSutherland Global ServicesCadlan, Pili Cam SurFeb 15, 2019 Completion of the Customer Relations PST Training Sutherland Global ServicesCadlan, Pili Cam Sur Nov 17, 2017  Preparing and Working for a Career in the Growing Global Event IndustryAma Computer Learning CenterNagaLand Emall Naga City, Cam SurOct 23, 2015