Senior Social Support Team Lead
Current
Oct 2021 - Present
AeroLeads people directory · profile
Francia Pena Email & Phone Number
Senior Social Support Team Lead
at
Squarespace
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Social Support Team Lead
Location
New York, New York, United States
Company size
Who is Francia Pena? Overview
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Quick answer
Francia Pena is listed as Senior Social Support Team Lead at Squarespace, a company with 1275 employees, based in New York, New York, United States. AeroLeads shows a matched LinkedIn profile for Francia Pena.
Francia Pena previously worked as Social Support Team Lead at Squarespace and Case Management Supervisor at Maximus. Francia Pena holds Bachelor'S Degree, Global History from John Jay College (Cuny).
Company email context
Email format at Squarespace
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Squarespace
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Profile bio
About Francia Pena
As a Senior Social Media Customer Support Team Lead with 16 years of experience in customer support and 10 years in leadership, I focus on creating efficient and impactful customer experiences. I’m passionate about helping individuals and teams grow through skill development, personal growth, and high performance.My expertise lies in optimizing social media customer support workflows—reducing response times, improving customer satisfaction, and using automation to help businesses engage with their audiences across platforms like X, Facebook, Instagram, YouTube, mobile app reviews, and more.
Current workplace
Francia Pena's current company
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Squarespace
7 roles
Francia Pena work experience
A career timeline built from the work history available for this profile.
Social Support Team Lead
Furnish oversight, direction, and leadership to a hybrid team of 8 Customer Support and Social Support Advisors across all daily activities, efficiency, time management and performance.
Aug 2019 - Oct 2021
Case Management Supervisor
Played a key role overseeing all call center operations by furnishing leadership and supervision. Conducted the monitoring of calls for the consumer service representatives and analyze failures, determine causes, and initiate corrective action.
Mar 2018 - Aug 2019
Operations Quality Control Administrator
Administered all developmental and performance improvement initiatives for contact center agents to improve and enhance the customer experience and the ability to meet and surpass Service Delivery KPIs in accordance with policies, procedures, and compliance requirements.
Sep 2016 - Mar 2018
Consumer Service Specialist Iii
Provided extensive support and assistance to individuals and families in health care coverage application through the marketplace and furnished education to individuals on the Affordable Care Act.Navigated the coordination of the proper documentation of every consumer interaction and dispensed translation services for non-English speaking callers in.
Aug 2015 - Sep 2016
Supervisor In Training
Oversaw the maintenance of high-quality delivery of training and mentoring to new and existing sales associates while certifying the consistency and high quality of product delivery throughout the team.Carried out the close monitoring and evaluation of trainee performance during training and dispensed coaching and feedback to improve performance and.
Dec 2014 - Oct 2015
Product Leader
Presided over and executed product level sales growth by leading the implementation of sales recovery plans for core product lines, including analyzing regional competitors and counter offensive sales tactics.
Nov 2012 - Sep 2014
Team & coworkers
Colleagues at Squarespace
Other employees you can reach at squarespace.com. View company contacts for 1275 employees →
JM
Juanita M.
Colleague at Squarespace
New York City Metropolitan Area, United States
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TM
Tiffany Moore
Colleague at Squarespace
Sainte-Agathe-des-Monts, Quebec, Canada, Canada
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JB
Justin B.
Colleague at Squarespace
New York, New York, United States, United States
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MN
Megan Nicol
Colleague at Squarespace
Greater Pittsburgh Region, United States
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NG
Nick Gross
Colleague at Squarespace
Sydney, New South Wales, Australia, Australia
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IR
Ian Redding
Colleague at Squarespace
New York City Metropolitan Area, United States
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CY
Cheryl Yaeger
Colleague at Squarespace
New York, New York, United States, United States
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AM
Alex Mamut
Colleague at Squarespace
New York City Metropolitan Area, United States, United States
View →
DN
Dan Na
Colleague at Squarespace
Greater Philadelphia, United States, United States
View →
D(
Devan (Fearman) Kane
Colleague at Squarespace
Santa Monica, California, United States, United States
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Juanita M.
Colleague at Squarespace
New York City Metropolitan Area, United States
View →
TM
Tiffany Moore
Colleague at Squarespace
Sainte-Agathe-des-Monts, Quebec, Canada, Canada
View →
JB
Justin B.
Colleague at Squarespace
New York, New York, United States, United States
View →
MN
Megan Nicol
Colleague at Squarespace
Greater Pittsburgh Region, United States
View →
NG
Nick Gross
Colleague at Squarespace
Sydney, New South Wales, Australia, Australia
View →
IR
Ian Redding
Colleague at Squarespace
New York City Metropolitan Area, United States
View →
CY
Cheryl Yaeger
Colleague at Squarespace
New York, New York, United States, United States
View →
AM
Alex Mamut
Colleague at Squarespace
New York City Metropolitan Area, United States, United States
View →
DN
Dan Na
Colleague at Squarespace
Greater Philadelphia, United States, United States
View →
D(
Devan (Fearman) Kane
Colleague at Squarespace
Santa Monica, California, United States, United States
View →
1 education record
Francia Pena education
FAQ
Frequently asked questions about Francia Pena
Quick answers generated from the profile data available on this page.
What company does Francia Pena work for?
Francia Pena works for Squarespace.
What is Francia Pena's role at Squarespace?
Francia Pena is listed as Senior Social Support Team Lead at Squarespace.
Where is Francia Pena based?
Francia Pena is based in New York, New York, United States while working with Squarespace.
What companies has Francia Pena worked for?
Francia Pena has worked for Squarespace, Maximus, and Zara Usa.
Who are Francia Pena's colleagues at Squarespace?
Francia Pena's colleagues at Squarespace include Juanita M., Tiffany Moore, Justin B., Megan Nicol, and Nick Gross.
How can I contact Francia Pena?
You can use AeroLeads to view verified contact signals for Francia Pena at Squarespace, including work email, phone, and LinkedIn data when available.
What schools did Francia Pena attend?
Francia Pena holds Bachelor'S Degree, Global History from John Jay College (Cuny).
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