Senior Social Support Team Lead
Current
Oct 2021 - Present
AeroLeads people directory · profile
Francia Pena Email & Phone Number
Senior Social Support Team Lead
at
Squarespace
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Social Support Team Lead
Location
New York, United States
Company size
Who is Francia Pena? Overview
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Quick answer
Francia Pena is listed as Senior Social Support Team Lead at Squarespace, a with 1275 employees, based in New York, United States. AeroLeads shows a matched LinkedIn profile for Francia Pena.
Francia Pena previously worked as Social Support Team Lead at Squarespace and Case Management Supervisor at Maximus. Francia Pena holds Bachelor'S Degree, Global History from John Jay College (Cuny).
Company email context
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Squarespace
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Profile bio
About Francia Pena
As a Senior Social Media Customer Support Team Lead with 16 years of experience in customer support and 10 years in leadership, I focus on creating efficient and impactful customer experiences. I’m passionate about helping individuals and teams grow through skill development, personal growth, and high performance.My expertise lies in optimizing social media customer support workflows—reducing response times, improving customer satisfaction, and using automation to help businesses engage with their audiences across platforms like X, Facebook, Instagram, YouTube, mobile app reviews, and more.
Current workplace
Francia Pena's current company
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Squarespace
7 roles
Francia Pena work experience
A career timeline built from the work history available for this profile.
Social Support Team Lead
Furnish oversight, direction, and leadership to a hybrid team of 8 Customer Support and Social Support Advisors across all daily activities, efficiency, time management and performance.
Aug 2019 - Oct 2021
Case Management Supervisor
Played a key role overseeing all call center operations by furnishing leadership and supervision. Conducted the monitoring of calls for the consumer service representatives and analyze failures, determine causes, and initiate corrective action.
Mar 2018 - Aug 2019
Operations Quality Control Administrator
Administered all developmental and performance improvement initiatives for contact center agents to improve and enhance the customer experience and the ability to meet and surpass Service Delivery KPIs in accordance with policies, procedures, and compliance requirements.
Sep 2016 - Mar 2018
Consumer Service Specialist Iii
Provided extensive support and assistance to individuals and families in health care coverage application through the marketplace and furnished education to individuals on the Affordable Care Act.Navigated the coordination of the proper documentation of every consumer interaction and dispensed translation services for non-English speaking callers in accordance with procedures.
Aug 2015 - Sep 2016
Supervisor In Training
Oversaw the maintenance of high-quality delivery of training and mentoring to new and existing sales associates while certifying the consistency and high quality of product delivery throughout the team.Carried out the close monitoring and evaluation of trainee performance during training and dispensed coaching and feedback to improve performance and productivity.
Dec 2014 - Oct 2015
Product Leader
Presided over and executed product level sales growth by leading the implementation of sales recovery plans for core product lines, including analyzing regional competitors and counter offensive sales tactics.
Nov 2012 - Sep 2014
Team & coworkers
Colleagues at Squarespace
Other employees you can reach at squarespace.com. View company contacts for 1275 employees →
FK
Farah Kotua-Skellon
Colleague at SquarespaceTrenton, Tennessee, United States
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MZ
Michael Zampino
Colleague at SquarespaceBergenfield, New Jersey, United States
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JB
Jolaina Barrow
Colleague at SquarespaceGreater Seattle Area, United States
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SH
Sara Holodnick
Colleague at SquarespaceGreater Seattle Area, United States
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MA
Mike Alicea
Colleague at SquarespaceNew York, United States
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ET
Erika Templeton
Colleague at SquarespaceBrooklyn, New York, United States
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BB
Benjamin Bowen
Colleague at SquarespaceGreater Phoenix Area, United States
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LT
Laura Thompson
Colleague at SquarespaceLake Zurich, Illinois, United States
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JM
Jason Michonski
Colleague at SquarespaceWest Chicago, Illinois, United States
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JL
Jill Limberg
Colleague at SquarespaceNew York, United States
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Farah Kotua-Skellon
Colleague at SquarespaceTrenton, Tennessee, United States
View →
MZ
Michael Zampino
Colleague at SquarespaceBergenfield, New Jersey, United States
View →
JB
Jolaina Barrow
Colleague at SquarespaceGreater Seattle Area, United States
View →
SH
Sara Holodnick
Colleague at SquarespaceGreater Seattle Area, United States
View →
MA
Mike Alicea
Colleague at SquarespaceNew York, United States
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ET
Erika Templeton
Colleague at SquarespaceBrooklyn, New York, United States
View →
BB
Benjamin Bowen
Colleague at SquarespaceGreater Phoenix Area, United States
View →
LT
Laura Thompson
Colleague at SquarespaceLake Zurich, Illinois, United States
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JM
Jason Michonski
Colleague at SquarespaceWest Chicago, Illinois, United States
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JL
Jill Limberg
Colleague at SquarespaceNew York, United States
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1 education record
Francia Pena education
FAQ
Frequently asked questions about Francia Pena
Quick answers generated from the profile data available on this page.
What company does Francia Pena work for?
Francia Pena works for Squarespace.
What is Francia Pena's role at Squarespace?
Francia Pena is listed as Senior Social Support Team Lead at Squarespace.
Where is Francia Pena based?
Francia Pena is based in New York, United States while working with Squarespace.
What companies has Francia Pena worked for?
Francia Pena has worked for Squarespace, Maximus, and Zara Usa.
Who are Francia Pena's colleagues at Squarespace?
Francia Pena's colleagues at Squarespace include Farah Kotua-Skellon, Michael Zampino, Jolaina Barrow, Sara Holodnick, and Mike Alicea.
How can I contact Francia Pena?
You can use AeroLeads to view verified contact signals for Francia Pena at Squarespace, including work email, phone, and LinkedIn data when available.
What schools did Francia Pena attend?
Francia Pena holds Bachelor'S Degree, Global History from John Jay College (Cuny).
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