Francie Bacon Email & Phone Number

Knoxville, Tennessee Area

Memphis, TN

Led the electronic banking operation for a $40 billion regional bank. Responsible for ATM operations, debit card operations and debit card disputes. Managed a staff of 16 in two geographic locations.

High Point, NC

Led the digital banking operations department for a $7.4 billion regional bank. Responsible for daily operations and ongoing planning for ACH, Wire Transfer, Treasury Services Support, and Debit Card Disputes. Bank was acquired by Pinnacle Financial Partners in 2017.

Amherst, NY

Led the operational back office for a $33 billion regional financial institution. Responsible for service excellence, risk mitigation, and regulatory compliance for all deposit related functions: ACH, Wire Transfer, ATM, Debit and Credit Card Operations, Regulation E Disputes, Item Processing, Lockbox, Corporate Cash Management Operations and Customer.

Los Angeles, CA

Directed teams in two remote processing locations that performed teller and ATM research for 935 bank branches and over 1,200 ATM’s as well as check capture for items not scanned by tellers in the bank branches. Led the teams through acquisition and conversion to new systems. At peak staffing, was responsible for 12 exempt and 230 non-exempt staff. Site.

Oversaw remote check processing sites in Dallas and Houston, TX and El Segundo, CA. Managed daily operations in the El Segundo site which consisted of a 3 shift check processing operation performing all inclearing and branch teller check capture, ATM processing, returns and adjustments, and statement production and mailing. Peak processing volumes exceeded.