Francine Emnace

Francine Emnace Email and Phone Number

Experienced Virtual and Administrative Assistant | Customer Service Specialist | Transaction Coordinator | Shopify Specialist | Airbnb Host | Small Business Owner | Social Media Management @ None
Francine Emnace's Location
Talisay, Central Visayas, Philippines, Philippines
About Francine Emnace

I'm a versatile problem solver with a knack for juggling different tasks. Over the years, I've gained a wide range of skills that allow me to step into various roles effortlessly, even when things get a bit unpredictable. With my experience and adaptability, I feel pretty confident in my ability to get the job done efficiently and effectively.I bring four years of dedicated Virtual Assistant experience, including two years specializing in Shopify email support, FB chat, fulfillment, order management, and project management. My proficiency in these roles has been acknowledged with recommendations from clients. Moreover, my extensive background in customer service spans eight years in a call center/contact center setting, showcasing my commitment to exceptional service.๐ŸŒŸ DATA COORDINATOR ๐ŸŒŸI collect and analyze vast amounts of data from various sources. I'm responsible for developing and maintaining databases, ensuring data accuracy, and organizing data for easy retrieval. I also collaborate with other departments, generate data reports, and stay updated on industry best practices.๐ŸŒŸ PAYROLL COORDINATOR ๐ŸŒŸI handle timekeeping information, calculate employee pay, and process payments accurately. I maintain meticulous payroll records, respond to employee inquiries, and stay informed about payroll regulations. I also prepare tax filings and generate financial statements while coordinating with HR on personnel changes.๐ŸŒŸ CATERING COORDINATOR ๐ŸŒŸI oversee every aspect of catering orders and events. My responsibilities include menu selection, communication with clients and vendors, ensuring exceptional customer service, and troubleshooting event issues. I also build relationships with suppliers to maintain food and service quality.๐ŸŒŸ WEBSITE COORDINATOR ๐ŸŒŸI ensure the functionality and performance of websites. I update and manage website content, troubleshoot issues, and collaborate with IT teams for technical problem resolution. I also create documentation and training materials for internal teams and manage project timelines.

Francine Emnace's Current Company Details
None

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Experienced Virtual and Administrative Assistant | Customer Service Specialist | Transaction Coordinator | Shopify Specialist | Airbnb Host | Small Business Owner | Social Media Management
Employees:
4480
Francine Emnace Work Experience Details
  • Jcs Restoration
    Executive Administrative Assistant
    Jcs Restoration Jun 2021 - Present
    Lake Elsinore, California, United States
  • None
    Personal Assistant
    None Oct 2019 - Present
    California, United States
  • Birds Nest Cafe
    Executive Administrative Assistant
    Birds Nest Cafe Oct 2019 - Oct 2023
    Los Angeles, California, United States
  • Spirit Source
    Shopify Virtual Assistant
    Spirit Source Apr 2020 - Feb 2022
    Florida, United States
  • Gladiator Media
    Amazon E-Commerce Va
    Gladiator Media Oct 2019 - Mar 2020
    Michigan, United States
    - Filter products to be sold- Checks the SKU of each product from the suppliers- Check the status of the orders if it has been shipped & delivered
  • Accenture
    Conference Coordinator | Transaction Processing Associate
    Accenture Aug 2016 - Jul 2019
    Metro Cebu
    Conducted data entry and research using various systems and tracking tools.Managed client conference calls, including scheduling, providing information, and facilitating calls of different tiers.Assisted the Project Manager with back-office support tasks, including report preparation and analysis.Reviewed incoming work, provided clear instructions, and determined appropriate assistance levels.Analyzed complex reports and information to draw meaningful conclusions.
  • Firstsource
    Mortgage Servicing Associate
    Firstsource Jan 2015 - Jun 2016
    Metro Cebu
    Conducted data entry and research using diverse systems and tracking tools to resolve customer concerns efficiently.Assisted in processing customer mortgage payments and addressed various mortgage-related inquiries.Utilized a variety of tools to ensure accurate and timely resolution of customer issues and payment processing.
  • Calltek Center Int'L. Inc.
    Customer Service Representative
    Calltek Center Int'L. Inc. Jan 2013 - Nov 2014
    Metro Cebu
    Conducted data entry and research using various systems and tools to resolve customer issues effectively.Assisted in processing customer monthly bills and requests, ensuring accurate and timely service.Provided comprehensive support in addressing customer concerns and maintaining satisfaction.
  • Qualfon
    Customer Service And Technical Support Representative
    Qualfon Jun 2010 - Sep 2012
    Metro Cebu
    Performed data entry and research in various systems and tracking tools to address customer concerns.Assisted customers in troubleshooting and coordinated device repairs or replacements.Received training for a Supervisory Team in support and communicated company procedures to customers.Promoted to the next tier of support by manager, becoming part of the highest escalations point.Managed escalations offline via social media (Facebook, Blog, Forums).Addressed customer inquiries through email and ticketing systems.

Francine Emnace Education Details

Frequently Asked Questions about Francine Emnace

What company does Francine Emnace work for?

Francine Emnace works for None

What is Francine Emnace's role at the current company?

Francine Emnace's current role is Experienced Virtual and Administrative Assistant | Customer Service Specialist | Transaction Coordinator | Shopify Specialist | Airbnb Host | Small Business Owner | Social Media Management.

What schools did Francine Emnace attend?

Francine Emnace attended Cebu Institute Of Technology, University Of San Jose-Recoletos, University Of Cebu, University Of San Carlos.

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