Summary of the roles that I’ve been performing: Senior project manager responsible for implementing transformational changes and process optimization by engaging cross functional business and technical teams on a dynamic environment.Line manager focused on people development by ensuring that all receive the appropriate amount of training, coaching and support to improve their performance and develop their talents accordingly with their career aspirations.Resource manager responsible for people resourcing and building strong relationships in order to ensure the appropriate skillsets are developed and allocated accordingly the global strategic change priorities in line with with delivery partners projects needs.Key activities as project manager:• Report on program performance to executive team and global board• Coordinate workshops, assign responsibilities and manage stakeholders’ expectations • Implement strategy for the program team, including a robust risk mitigation plan and establishing the main milestones • Manage the programme's budget by monitoring expenditure and costs against delivered and realized benefitsKey achievements:• Successfully implemented major regulatory programs for US, Canada and Brazil markets • Developed an evaluation method to assess program strengths and identify areas for improvement• Led quality assurance reviews in over 20 projects in order to ensure business transformation framework standards are adopted • Successfully coordinated the transition of offshore services

Key activities:• Monitored and report on project progress• Directed team and led quality assurance• Managed the relationship with the client and anticipated on stakeholders’ needs• Performed risk management to minimize project impacts and issues• Created and maintained comprehensive project documentation • Met budgetary objectives and made adjustments to project constraints based on financial analysis• Managed and enhanced portfolio budget planning by defining standards for prioritization of Projects and initiatives at PMO• Managed resources allocation by ensuring the right skills to the right project demand • Led multidisciplinary teams, since recruitment, on boarding, defining goals, performance evaluation to talent development and growthKey achievements:• Successfully implemented several projects in different phases and categories such as optimization process, compliance, mandatory and IT change management.• Led and managed regulatory requirements for Basel II, by coordinating data collection with Risk, Finance and Data Analytics.

Key activities:• Managed a team of 35 people across 5 different sites • Supervised the team workload, monitored their production while keeping them motivated • Provided support and coaching sessions for individuals who seeks to improve their performance and achieve their targets on time• Performed internal audits for Quality Assurance and external audit• Coordinates daily branch activities, checking account opening and loan/mortgages approvals, treasury tools, security and cleaning staffKey achievements:• Designed procedures standards for branch operations (Lean Six Sigma)• Decreased Default index in 20% for specific region • Consistently achieved individual and team goals and timelines, proven track record of several campaigns awards such as: international travel, suitcases and trophies.Skills:• Excellent focus on customer needs• Coordination of multidisciplinary team• Able to tolerate stress • Ability to engage and keep team focus

Key activities:• Recruited and assisted team members on daily issues and how to work productively• Managed payments sector with a team of 14 people• Contracted media channels, food suppliers and temporary staff for large car sales eventsKey achievements:• Ramp-up the Finance department• Designed the accounting process• Defined the job descriptions• Organized car sales events over USD 1M on sales during a weekend Skills:• Ability to create structure and process on fast moving business area• Critical thinking and problem solving• Negotiation and dealing with suppliers

Key activities:• Advised customers on financial products and Services in line with their preferentes and needs.• Coordinated Branch Operations.• Prepared and assisted new trainees.Key achievements:• Consistently achieved the individual and team sales targets.• Developed wealth management process for increasing sales.• Implemented organization process on admin activities. Skills:• Solid knowledge in financial Services and products• Strong conflict management• Excellent sense of organization

• Performed Bank Teller activities• Advised customers on financial products and Services in line with their preferentes and needs