Francine Smith

Francine Smith Email and Phone Number

Helping driven business owners get the head space they need to thrive through honest & friendly VA services that ease their admin overwhelm| Virtual Administration | Social Media | Customer Service @
Francine Smith's Location
Edinburgh, Scotland, United Kingdom, United Kingdom
About Francine Smith

I'm an administrative professional who by day enjoys a good cup of tea, by night loves a great G&T, and in the evening is usually found with my nose in a book, or watching the latest trashy reality dating show. Over the years I've worked in Manchester, Melbourne and now Edinburgh, but I still haven't managed to drop my Yorkshire accent!As a freelance Virtual Administrator, I love how by doing the little things really well, I can make a big difference to a business. I love seeing businesses thrive, and being part of that journey with a business owner is one of the big reasons why I decided to become a VA.I hold almost a decade's worth of administrative, customer service, and PA experience from the hospitality, tech and travel industries. With such a broad range of experience to draw on, I'm a fast learner, and generally only need telling things once. My strengths lie in anything customer service based, organisation and streamlining of files and processes, and content scheduling for social media. I can also be a massive help to you with all the little annoying admin tasks that go with making a big project a reality. I pride myself on always operating in a friendly way that you can relate to, and you'll find out that I'm honest and dependable too,Learning new ways to look after my mental and physical well-being has become a big passion of mine, as I think it's the key to us leading healthier, happier lives. I'm therefore looking to work with business owners primarily based in health and wellness, but am always open to other collaborations.If you like my style, send me a message to book a no obligation discovery call to find out how I can specifically help your business, and if we would be a good fit to work together.

Francine Smith's Current Company Details
Freelance

Freelance

Helping driven business owners get the head space they need to thrive through honest & friendly VA services that ease their admin overwhelm| Virtual Administration | Social Media | Customer Service
Francine Smith Work Experience Details
  • Freelance
    Virtual Administrator
    Freelance Aug 2020 - Present
    Edinburgh, Scotland, United Kingdom
    As a freelance Virtual Administrator, I love how by doing the little things really well, I can make a big difference to a business. I love seeing businesses thrive, and being part of that journey with a business owner is one of the big reasons why I decided to become a VA.My services include, but aren't limited to:*Content creation and scheduling for Facebook, Instagram & Pinterest*Email inbox management; responding to enquiries appropriately*Data entry & spreadsheet maintenance*Organisation/streamlining of files*Proof-reading*Scheduling of meetings/diary management*Data analysis*Basic Video & audio editing*Creating branded material/worksheets in Canva*Customer service activities *Researching & implementing new tools & systemsTo book a no obligation discovery call to find out how I can specifically help your business, and if we would be a good fit to work together, send me a direct message.
  • Sheraton Hotels & Resorts
    Learning And Development Coordinator
    Sheraton Hotels & Resorts Oct 2018 - Jul 2020
    Edinburgh, United Kingdom
    Coordinated all learning and development activities within the hotel, ensuring that all legal and Marriott requirements were met.I also mentored the growth of staff members looking to progress their career in management, hospitality and customer service.
  • Sheraton Hotels & Resorts
    Kitchen Secretary
    Sheraton Hotels & Resorts Jun 2017 - Oct 2018
    Edinburgh, United Kingdom
    Anticipated the administrative needs of a busy department, developing more streamlined processes of working along the way.
  • Mimi'S Bakehouse
    Weekend Admin Assistant
    Mimi'S Bakehouse Oct 2017 - Mar 2018
    Edinburgh, United Kingdom
    As well as taking care of key administrative tasks, I enjoyed using my customer service skills to up sell wedding cakes and celebration services to already loyal Mimi's customers
  • Mimi'S Bakehouse
    Waitress
    Mimi'S Bakehouse Jul 2017 - Oct 2017
    Edinburgh, United Kingdom
  • Office Angels
    Temporary Administrator
    Office Angels Jan 2017 - Jun 2017
    Edinburgh, United Kingdom
    During a challenging time personally, I opted to take on temp assignments with Office Angels so that I had the flexibility to spend time with loved ones when needed.
  • Trainline
    Fraud Review Agent
    Trainline Nov 2015 - Jan 2017
    Edinburgh, United Kingdom
    Monitored transactional activity to identify high risk customer and payment behaviour, and created system rules to mitigate against fraudulent transactions.
  • Trainline
    Customer Relations Advisor
    Trainline Jul 2013 - Nov 2015
    Edinburgh, United Kingdom
    Confidently at built rapport and provided solutions for customers with escalated queries, and was trusted to successfully resolve and respond to CEO cases.
  • Trainline
    Customer Service Representative
    Trainline May 2012 - Jul 2013
    Edinburgh, United Kingdom
    Confidently provided first call resolution for customer queries across all Trainline booking platforms
  • Manchester Airport
    Valet Park Receptionist
    Manchester Airport Apr 2011 - Aug 2011
    Manchester, United Kingdom
    Gained invaluable customer service experience before going travelling to Australia for 6 months.Received conflict management trainingWas regularly called upon by colleagues to calm and resolve highly tense situations and concerns with customers

Francine Smith Education Details

Frequently Asked Questions about Francine Smith

What company does Francine Smith work for?

Francine Smith works for Freelance

What is Francine Smith's role at the current company?

Francine Smith's current role is Helping driven business owners get the head space they need to thrive through honest & friendly VA services that ease their admin overwhelm| Virtual Administration | Social Media | Customer Service.

What schools did Francine Smith attend?

Francine Smith attended The University Of Salford.

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