I'm an administrative professional who by day enjoys a good cup of tea, by night loves a great G&T, and in the evening is usually found with my nose in a book, or watching the latest trashy reality dating show. Over the years I've worked in Manchester, Melbourne and now Edinburgh, but I still haven't managed to drop my Yorkshire accent!As a freelance Virtual Administrator, I love how by doing the little things really well, I can make a big difference to a business. I love seeing businesses thrive, and being part of that journey with a business owner is one of the big reasons why I decided to become a VA.I hold almost a decade's worth of administrative, customer service, and PA experience from the hospitality, tech and travel industries. With such a broad range of experience to draw on, I'm a fast learner, and generally only need telling things once. My strengths lie in anything customer service based, organisation and streamlining of files and processes, and content scheduling for social media. I can also be a massive help to you with all the little annoying admin tasks that go with making a big project a reality. I pride myself on always operating in a friendly way that you can relate to, and you'll find out that I'm honest and dependable too,Learning new ways to look after my mental and physical well-being has become a big passion of mine, as I think it's the key to us leading healthier, happier lives. I'm therefore looking to work with business owners primarily based in health and wellness, but am always open to other collaborations.If you like my style, send me a message to book a no obligation discovery call to find out how I can specifically help your business, and if we would be a good fit to work together.
Freelance
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Virtual AdministratorFreelance Aug 2020 - PresentEdinburgh, Scotland, United KingdomAs a freelance Virtual Administrator, I love how by doing the little things really well, I can make a big difference to a business. I love seeing businesses thrive, and being part of that journey with a business owner is one of the big reasons why I decided to become a VA.My services include, but aren't limited to:*Content creation and scheduling for Facebook, Instagram & Pinterest*Email inbox management; responding to enquiries appropriately*Data entry & spreadsheet maintenance*Organisation/streamlining of files*Proof-reading*Scheduling of meetings/diary management*Data analysis*Basic Video & audio editing*Creating branded material/worksheets in Canva*Customer service activities *Researching & implementing new tools & systemsTo book a no obligation discovery call to find out how I can specifically help your business, and if we would be a good fit to work together, send me a direct message.
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Learning And Development CoordinatorSheraton Hotels & Resorts Oct 2018 - Jul 2020Edinburgh, United KingdomCoordinated all learning and development activities within the hotel, ensuring that all legal and Marriott requirements were met.I also mentored the growth of staff members looking to progress their career in management, hospitality and customer service. -
Kitchen SecretarySheraton Hotels & Resorts Jun 2017 - Oct 2018Edinburgh, United KingdomAnticipated the administrative needs of a busy department, developing more streamlined processes of working along the way. -
Weekend Admin AssistantMimi'S Bakehouse Oct 2017 - Mar 2018Edinburgh, United KingdomAs well as taking care of key administrative tasks, I enjoyed using my customer service skills to up sell wedding cakes and celebration services to already loyal Mimi's customers -
WaitressMimi'S Bakehouse Jul 2017 - Oct 2017Edinburgh, United Kingdom -
Temporary AdministratorOffice Angels Jan 2017 - Jun 2017Edinburgh, United KingdomDuring a challenging time personally, I opted to take on temp assignments with Office Angels so that I had the flexibility to spend time with loved ones when needed. -
Fraud Review AgentTrainline Nov 2015 - Jan 2017Edinburgh, United KingdomMonitored transactional activity to identify high risk customer and payment behaviour, and created system rules to mitigate against fraudulent transactions. -
Customer Relations AdvisorTrainline Jul 2013 - Nov 2015Edinburgh, United KingdomConfidently at built rapport and provided solutions for customers with escalated queries, and was trusted to successfully resolve and respond to CEO cases. -
Customer Service RepresentativeTrainline May 2012 - Jul 2013Edinburgh, United KingdomConfidently provided first call resolution for customer queries across all Trainline booking platforms -
Valet Park ReceptionistManchester Airport Apr 2011 - Aug 2011Manchester, United KingdomGained invaluable customer service experience before going travelling to Australia for 6 months.Received conflict management trainingWas regularly called upon by colleagues to calm and resolve highly tense situations and concerns with customers
Francine Smith Education Details
Frequently Asked Questions about Francine Smith
What company does Francine Smith work for?
Francine Smith works for Freelance
What is Francine Smith's role at the current company?
Francine Smith's current role is Helping driven business owners get the head space they need to thrive through honest & friendly VA services that ease their admin overwhelm| Virtual Administration | Social Media | Customer Service.
What schools did Francine Smith attend?
Francine Smith attended The University Of Salford.
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Francine Smith
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