• Collaborated with business leaders in Microsoft's Office of the CTO and Technology & Research groups (~2k employees) to design and implement holistic people plans, talent management processes, and organizational structures that aligned with business objectives and improved organizational effectiveness.

• Collaborated with HR Engineering groups and business leaders to develop data-driven solutions, including Power BI dashboards, that improved organizational effectiveness and efficiency for target audience of ~1k employees.• Analyzed and interpreted business problems, identified common themes data, trends, and risks, and provided recommendations to senior leadership on organizational strategies, goals, and actions. Led the implementation of data-supported plans and change management initiatives to drive change adoption and improve leadership and team performance.

• Led retention efforts in Cloud, AI and Security teams (60k+ employees), partnering with stakeholders to identify critical talent, implementing new methodology to forecast and balance total retention budget, and launching new Power BI dashboard to track progress• Led annual Performance and Development cycle for +500 employee orgs; using data drivenapproach advised businesses in budget allocation and model differentiation

• Created global diversity & inclusion activation guide by establishing focus groups withstakeholders across Microsoft business units, supporting +100k employees to activate D&I• Established chatbot technology to support D&I initiatives by partnering with cross-functionalteams and leveraging Microsoft's assets, assisting +10k employees during pilot program in UK

• Extended go-to-market framework by interviewing sellers and analyzing behavior patterns ofSMBs during economic uncertainty; framework scaled to thousands of account managers

• Developed employee tutoring program by building a system to help 15,000+ commercialemployees plan monthly sales more efficiently, enhancing revenue by 6% a year• Devised methodology to share best practices to develop sales-force and revamp productivity,resulting in $1M/year profit during first phase of program• Mentored 3 interns from diverse backgrounds, leading them to secure full-time positions through constant coaching and training• Created monitoring process to identify significant sales-planning opportunities across country, increasing work-force productivity by 10%

• Led customer engagement efforts in cross-functional project, helping to create a new culturefocused on customer experience and employee training and recognition; project improvedchurn and product cancellations by more than 30%• Designed a new mobile account opening procedure and customer segmentation process,resulting in an increase of revenues by over $40M and customer base by 10%• Launched customer experience project aimed at improving physical layout of branches and atredesigning customer interaction, reducing customer wait time by 25%

• Analyzed profitability of bank’s retail segment, including 3,500 branches and over 20Mcustomers; targeted sales planning led to $15M annual profit increase• Constructed a clustering model to understand branches’ behavior, discovering best practicesand hidden patterns, boosting segment profitability by 10%

• Introduced new daily report for capital allocation regulatory compliance and for risk controlmeasures, providing Itaú a comprehensive view about its risk exposure and decreasing timenecessary for critical decision making by 10%• Devised treasury’s decision-making process by measuring risk-return position; enhancingtreasury’s net income by 15% in 3 years