Francine Cai Email & Phone Number

- Developed 200 client relationships weekly by answering calls and emails regarding courses, billing, scholarship requests, and program content to assure customer satisfaction.- Edited and formatted 50+ transcripts using Rev.com and Microsoft Publisher to organize mental health resources for the NEXT Level Program.- Advanced product development by conducting literature reviews on mental health course content for senior staff.

- Reduce wait time for medication by 25% by filling 60+ prescriptions daily quickly and accurately.- Engage with 50+ customers by answering questions about medication, transferring prescriptions, and updating profiles to ensure patient satisfaction. - Input patient and prescription information to maintain updated patient profiles and resolve insurance claim questions.

- Investigated the role of ketone bodies in neurodegeneration caused by traumatic brain injuries.- Presented data with qualitative and quantitative analysis at departmental symposiums to students and professors.- Culminated findings into a senior thesis to share details on experiments and implications.- Received a grant from the Institute for the Brain and Cognitive Sciences to fund research.

- Supported 40 residents annually through conversation and floor events to provide resources and inspire academic success and extracurricular involvement.- Resolved 10+ roommate conflicts through empathetic conversation and negotiation.

- Sorted and delivered 100+ packages to students weekly, ensuring organization of student mail and mailroom

- Mentored an Enhanced Anatomy and Physiology class of 300+ students in weekly office hours and group work sessions to clarify biological concepts for students.

Cheshire, Connecticut, United States

- Established and developed 80+ customer relationships through friendly conversation in order to build rapport and increase loyalty to the brand.- Tracked inventory and stocked shelves when merchandise supply was low, maintaining a clean display to elevate the customer experience.