Francine Soto Email & Phone Number

West Sacramento, Ca, Us

Sacramento, California, United States

Ernest is a family-owned company that's been solving industrial supply, packaging and shipping challenges for over 70 years. We offer end-to-end business solutions to help companies streamline processes, increase efficiency and find the best packaging to boost their business, hero their product and deliver every time. Our team of experts combines Ernest's unique customer-first philosophy with a design-driven approach to engineer solutions that meet the unique needs of those we serve.

Tri Tool Inc., a state-of-the-art global manufacturer in the U.S, designs and produces the finest tube and pipe cutting machinery for a multitude of industries including Government, High Purity, Pulp and Paper, Power Generation, Oil and Gas, and Fabrication. From engineering to shipping, Tri Tool delivers the winning combination of precision, performance and people.Business Insights and Analytics Manager1/2021-3/2023*Led, implemented and customized CRM and BI data integration solutions - Pipedrive (CRM) and Domo (BI)*Designed and implemented effective data management strategies - data manipulation, cleaning, merging and analysis*Improved data integrity by designing and implementing procedures and tools to discover data gaps providing requirements to management driving continuous improvement for proper logging*Partnered with company-wide managers to develop metrics, reports, dashboards, to gain insight into health and performance of company and customer accounts*Leveraged research data and information to proactively identify business opportunities and worked with sales and service departments to act upon those opportunitiesInside Sales Manager4/2019-1/2021* Manage inside team of sales coordinators while supporting outside domestic and international sales staff* Maintain sales database and create reports for information and analysis* Work with various support departments to coordinate and provide customer support* Isolate and identify areas of improvement within department* Create and implement upgrades to ERP system for data clarity and time efficiency

BARCO, a premier global technology company, designs and develops networked visualization products for the Entertainment, Enterprise and Healthcare markets. BARCO is in more than 90 countries with 3,900+ employees. CONTRACT MANAGEMENT* Extended warranty and extended maintenance sales including upselling and internal referrals for upgrades and new product sales.* Managed contract team - providing quotations, sales orders, purchase orders, customer invoicing and contract record maintenance.* Analyzed contract compliance and costs.* Installed base reporting for iCareAmericas (US, Canada, & LATAM) to track key performance indicators and support the sale of maintenance contracts.* SAP and BAAN database management - analyzed database discrepancies and collaborated with database administrators for resolution. INSTALLATION MANAGEMENT* Established relationships with 3rd party service companies (U.S., Brazil, and Mexico) for digital installation projects. * Managed schedules, travel, shipments and installation documentation for 25+ techs/12 companies worldwide for the Cinemark U.S. and LATAM installation projects.* Collaborated with internal and external attorneys on international immigration and customs processes – worked on visas, notary verifications, state apostille/authentications, FBI background checks, sponsorship and representation letters, and in-country immigration departments to ensure U.S. techs could enter into installation project countries..* Coordinated training for new techs to ensure their technical knowledge was comparable to the seasoned techs prior to assisting on the installation projects.

Folsom, Ca

CAISO, the only independent grid operator in the western U.S., manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's and a small part of Nevada's grid. CAISO is one of the largest ISOs in the world with 680+ employees.* Liaison and trainer for company-wide real-time/historical client database (PI) and related client applications.* Collaborated with Engineering and Market Operations to customize and enhance the PI client applications to ensure smooth and reliable support of the operations of the electrical grid.* Coordinated and migrated 250 employees from their local client applications, to client applications on a group of shared CITRIX servers optimizing the application performance. * Maintained archive space on 4 production PI servers, assisted in building backup tie line servers for Operations, assisted in database builds, and maintained integral graphical data used on on a day-to-day basis with requested edits.* Created and maintained process/procedure to track all EMS project documentation (capital budget, system design specifications, and all correspondence between vendor, consulting firms, and ISO).