Francine Su Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

- Managed VIP client relationships with the utmost discretion and professionalism, handling confidential information and maintaining a high level of trust and confidentiality- Assisted and collaborated closely with Personal Shoppers in executing client appointments, including pre-selecting merchandise, arranging fitting rooms, offering expert styling advice, and achieving sales targets and goals through proactive client outreach, upselling, cross-selling of products and services, and coordinating special orders as needed- Actively participated in ongoing professional development to expand product knowledge, refine sales strategies, and stay ahead of evolving industry trends in luxury retail to expertly guide clients in their purchasing decisions- Utilized strong interpersonal and communication skills, including fluency in languages (Mandarin, Cantonese), to build enduring relationships with VIP clientele, fostering loyalty and through attentive and personalized service while also providing ongoing support, follow-up, catering to diverse cultural backgrounds, thereby enhancing client satisfaction- Liaised seamlessly with prestigious lease brands (Dior, Chanel, Louis Vuitton, Celine, Brunello Cucinelli, Loro Piana) to promptly fulfill client requests, ensuring a seamless and streamlined shopping experience- Demonstrated agility and efficiency in navigating the entire store, maintaining composure under pressure, swiftly accessing stock rooms, and familiarizing oneself with the extensive product inventory on the sales floor and in stock room areas, adeptly retrieving items in real-time to fulfill client requests seamlessly

Burnaby, British Columbia, Canada

- Developed tutorials for 30+ students reinforcing legal concepts to support course content and student learning - Moderated class discussions and debates to encourage critical thinking and engagement with course materials- Provided constructive feedback on presentations and exams to facilitate student understanding and progress

North Vancouver, British Columbia, Canada

- Ensured accuracy in pricing and quantity by reviewing order confirmations, resulting in cost savings of $20,000 demonstrating expertise in evaluating vendor price quotes and services- Created POs and procured equipment and supplies to support daily operations for ALS labs globally by effectively utilized the Navision ERP system on a daily basis to organize and update the purchasing database - Implemented standing orders to mitigate risks in the supply chain due to COVID-19 and expedited deliveries to ensure timely arrival of necessary supplies- Selected the most desirable supplier to work with and maintained positive relationships with suppliers and internal stakeholders by addressing supply and order inquiries professionally via email, phone, online chat, and in-person

WISE is a two-semester program that is a part of Young Women in Business SFU. WISE aims to provide members with professional development opportunities related to leading industry trends. Our goal is to empower women by lowering barriers between women and the technology industry. As the WISE program manager, I work closely with 2 program coordinators. Together, we organized, executed, and facilitated 2 workshop series featuring topics such as Web Development (HTML, CSS, Javascript) and Tableau. Students who complete the WISE workshop series will have gained tangible skills that will elevate their resume and cover letter while their portfolios demonstrate their knowledge and proficiency. - Developed 12 total workshops for 64 students coming from a diverse background (Business, Computer & Data Science, Health Sciences, Economics, Psychology, Interactive Arts and Technology, Engineering)- Contacted 100+ industry professionals by personalizing LinkedIn messages and emails and have successfully secured 6/8 WISE Instructors- Used Canva, Google Suite, and Microsoft Office to create PowerPoint presentations, reports, graphics for promotional content, club meetings and workshop introductions- Conducted Zoom screening interviews with potential instructors and evaluated their strengths and fit for the role- Developed strategic ideas for student's project showcase so they can present projects to potential employers - Expanded promotional efforts beyond newsletters to reach a greater audience by conducting Instagram Takeovers, using mass emails to contact specific departments, professors, clubs, coop and academic advisors. - Strategically planned and collaborated with our YWiB internal and marketing portfolios to create promotional materials (copywriting and graphics) and set specific timelines and deadlines to have it completed by- Resolved team conflict with an empathetic mindset and simultaneously provide extra support to teammates

Vancouver, Canada Area

- Provided and led training for new partners on daily operations of the store Upsold products during peak hours and maintain high sales at 55 units per hour. - Communicated effectively with partners to maintain high level of efficiency and professionalism during peak hours and was awarded the Starbucks M.U.G Award (Moves of Uncommon Greatness). - Entered orders accurately using POS system and entrusted with cash handling.- Excelled in creating strong connections with customers by customizing their drinks and food orders.

Vancouver, Canada Area

- Worked at a local graduation photography company in Western Canada providing excellent customer service.- Responded to external and internal stakeholders inquiries quickly in a professional manner through email, phone, online chat, and in person. - Made product recommendations and sales that match customers needs.- Efficiently processed over 100+ orders per day using ecommerce platform.- Cautiously handled over 1000+ dollars daily via cash, credit, debit, cheque.- Used Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software to keep records after every encounter with customers.- Solved customer's concerns by providing appropriate solutions and alternatives within a timely manner and follow up to ensure resolution.

Bachelor Of Science With Distinction, Joint Major, Molecular Biology & Biochemistry And Business | Concentration In Operations Management, 3.71/4.33

Activities and Societies: - Young Women in Business SFU - SFU Exchange Buddy - SFU Welcome Leader- Relevant Courses: Operations Management.

Bachelor Of Business Administration - Bba (4 Month Exchange In Madrid, Spain), Business Administration, Management And Operations, 9.1/10

Courses Taken: Entrepreneurship & Innovation, Supply Chain Management, Introduction to Luxury Management, Breaking into Business Case.

Associate Of Science: Health Sciences