Francine Ferreira-Vaughan Email & Phone Number

• Project Managemento Lead project management responsibility for incentive groups and eventso Initiation of project roll out and budget managemento Developed and managed relationships with all levels of event.
• Team Managemento Managing a team of 6 FTE direct reports and up to 50 project teamo Recruiting of project managers and international travel reps
• Operations Managemento Extensive negotiation and relationship building with suppliers o Budget management, cost review, expenditure management o Complaint management, root cause analysis and resolution
• Business Developmento Identified new areas for infiltration, increasing market share o Hosted events, attended trade shows and expo’so Developed social media footprint
• Product Developmento Trend and competitor analysis and researcho Product integration into teams

• Initially employed as a junior travel consultant and enjoyed promotion to supervisor/team lead and the operations manager for the MICE division
• Team Managemento Managed a team of 30 FTE direct reports including heads of serviceo 360 management – KPI, targets, performance management, training & development
• Product Managero Negotiation of contracts and pricing with supplierso Price setting strategies for different markets o Identifying new product opportunitieso Competitor benchmarking
• Budget Management | Supplier Managemento Full remit for all projects – incentive travel, groups, conferences, eventso Securing optimised rates from suppliers, negotiating discounts, volume-based costs, renegotiating or.
• Client Relationshipso Extensive communication with clients, visits, presentationso Project reviewso Sharing the travel experience with clients, creating the client journey and consistently delivering on expectation

Agile Project Management, Agile

Pmp Preparation, Project Management

Master'S Degree, Business, Management, Marketing, And Related Support Services, Distinction

Education record

Education record