Francine Ferreira-Vaughan Email & Phone Number

• Project Managemento Lead project management responsibility for incentive groups and eventso Initiation of project roll out and budget managemento Developed and managed relationships with all levels of event stakeholderso Working with key stakeholders to define requirements and delivery milestoneso Managing RFI and RFP for all external vendorso Management of third party vendor work, contractors and suppliers across the projecto Project planning and tracking, creating key milestones and performance indicatorso Lead sponsorship fulfilment efforts o Ensure and maintain the integrity of client's brand and guarantee their project is delivered with the highest level of quality and customer service,o Day to day management of accounts and client interaction, project oversight, purchasing, and contracting.o Accountable for budget tracking on each account with detailed spreadsheets o Negotiation of contracts with contractors, vendors, and staffing agencies.Product and Pricing o Negotiation of contracts and pricing with supplierso Price setting strategies for different markets o Identifying new product opportunitieso Competitor benchmarking• Team Managemento Managing a team of 6 FTE direct reports and up to 50 project teamo Recruiting of project managers and international travel reps• Operations Managemento Extensive negotiation and relationship building with suppliers o Budget management, cost review, expenditure management o Complaint management, root cause analysis and resolution• Business Developmento Identified new areas for infiltration, increasing market share o Hosted events, attended trade shows and expo’so Developed social media footprint• Product Developmento Trend and competitor analysis and researcho Product integration into teams

Initially employed as a junior travel consultant and enjoyed promotion to supervisor/team lead and the operations manager for the MICE division• Team Managemento Managed a team of 30 FTE direct reports including heads of serviceo 360 management – KPI, targets, performance management, training & development• Product Managero Negotiation of contracts and pricing with supplierso Price setting strategies for different markets o Identifying new product opportunitieso Competitor benchmarking• Budget Management | Supplier Managemento Full remit for all projects – incentive travel, groups, conferences, eventso Securing optimised rates from suppliers, negotiating discounts, volume-based costs, renegotiating or sourcing and appointing alternative suppliers when requiredo Managed preferred supplier list (PSL)o Project managed all costings for each project• Client Relationshipso Extensive communication with clients, visits, presentationso Project reviewso Sharing the travel experience with clients, creating the client journey and consistently delivering on expectation

Agile Project Management, Agile

Pmp Preparation, Project Management

Master'S Degree, Business, Management, Marketing, And Related Support Services, Distinction

Education record

Education record