Francine Wallace, Mba Email & Phone Number

Purcellville, Va, Us

Vienna, Virginia, United States

• Organized and maintained personnel records, entered new data, and updated previous employee data in internal HR databases. • Processed all new hires in a timely manner and comply with E-verify.• Prepared offer letters, fee agreements, and assisted with RFP proposals.• Conducted background checks for all candidates located in the U.S. • Communicated with new hires to answer HR-related questions, assist with orientation and provide a friendly first point of contact.• Ensured data integrity in ADP and other HR systems. • Maintained customer accounts• Responsible for Payroll and created invoices using QuickBooks to send to clients.• Maintained billing accounts and records• Ensuring that accounts are properly billed

Washington, District Of Columbia, United States

• Assist in the development of new strategies to enhance the efficiency of the current business processes.• Create social media content, designing workflow, help to select materials for projects.• Responsible for researching new information to create documenting processes.• Communicate findings and insights to management to establish best practices and guide analysis into action and results.

Washington D.C. Metro Area

• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.• Applied positive behavior management techniques to enhance social interactions and emotional development. • Created and implemented diverse educational strategies to boost development.

Itajaí, Santa Catarina, Brazil

• Handled and verified documentation of exportation. • Maintained customer contacts regarding values of goods shipped and payment.• Created and maintained excellent customer relationships through timely response to inquires and going above and beyond to accommodate unusual requests.

Itajaí, Santa Catarina, Brazil

• Processed documentation of importation and maintained system for notifying customers invoicing.• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

Itajaí, Santa Catarina, Brazil

• Responsible for contacting customers regarding payment of late invoices.• Worked in call center environment handling manual and automatically dialed outbound calls.• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.• Maintained high volume of calls to meet demands of busy group.• Achieved #1 ranking as top collector within company.

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General

English, Developmental/Remedial English

Certificate Program, Developmental/Remedial English

Business Administration And Management, General