 Ensuring adherence to SLAs, I collaborate with Project Managers, Development, and Product Owners to ensure that our Renewable Energy Register cloud-based applications, which handle energy stakeholders, meet the highest standards of compliance and functionality. Through rigorous User Acceptance Testing (UAT), I verify that each application aligns with business requirements, providing a seamless user experience before it goes live into production. In my role, I have been entrusted to develop and implement compliance policies and procedures within the energy sector. This involves meticulous preparation and submission of regulatory reports to governing stakeholders, ensuring transparency and adherence to industry standards. I play a critical role in addressing consumer complaints related to energy services. Following regulatory requirements, I investigate these issues thoroughly and ensure timely resolution, prioritizing customer satisfaction and compliance with industry standards. With efficiency as a top priority, I am leading the charge in transforming Standard Operating Procedures into detailed process maps. This initiative aims to streamline operations and enhance clarity, to achieve a 25% increase in team productivity.

 Facilitated the integration of DevOps best practices into our software development lifecycle through close collaboration with development teams. This resulted in a 40% increase in faster release cycles, improved deployment quality, and increased agility. To enhance system scalability, I implemented auto-scaling solutions with cloud-agnostic (IaC) tools such as Terraform for provisioning and Ansible for configuration management, enabling our infrastructure to dynamically adjust to traffic demands, ensuring optimal performance during peak periods. Implemented CI/CD pipelines with Jenkins and Maven has transformed our software delivery, accelerating releases and enhancing team productivity. Additionally, I've designed and implemented automated backup solutions that bolstered data integrity and minimized downtime, ensuring our systems operate reliably and securely. To streamline our operations, I developed automation scripts that handled routine cloud management tasks, freeing up valuable time for the team to focus on more strategic initiatives. Ensuring compliance with security policies and best practices was a top priority; I diligently maintained our cloud environments to protect against potential threats. Managing virtual instances in AWS, I optimized configurations of IAM, VPC, and Security Groups, significantly enhancing the security and performance of our cloud environment. This meticulous approach was pivotal in supporting our SaaS application, serving a substantial customer base.

• Responsible for the extraction of different datasets from operational databases using SQL which are then transformed into base datasets that are used as data sources for several MI reports.• Building of custom SQL queries against the operational database system to join multiple tables in order to identify investments and funding patterns so that finance and front facing teams have a better understanding of the sectors where most money is spent and accurately report back to senior management.• Building of MI reports based on the star schema of the Data Warehouse which are shared with the Client Engagements and Finance teams for their BAU activities. • Responsible for providing high level data administration and analysis to ensure the efficient production of management focused reports for strategic decision making on grants.• Responsible for development of standard and bespoke reports using the combination of Power BI and Excel dashboards for Senior Managers which are used for decision making.• Responsible for building reports that segments the funding allocations by sectors so that technical innovation efforts by the organization can be accurately monitored and tracked for penetration and impact.• I developed data reconciliation reports using the data from the application database and the data warehouse to ensure the data loaded to the data warehouse is accurate and reflects the data from the source.• Creation and management of reports in line with data protection, data security protocols and best practice, in a manner that facilitates tracking and monitoring.• Regular and effective communication with different business teams to understand their current reporting requirements.

• Served as first point of contact for data queries and requests from business and technical stakeholders which led to me having a central role in ensuring their data needs are met in a timely manner. • Carried out data preparation, validation and MI report development that simplifies the complex business data points to address business requirements and support performance management activities. • Responsible for the re-design and automation of some key legacy manual reports in a way that enables the business development team to clearly understand the metrics presented.• Provision of data analytical support to Commercial and Marketing teams to enable them make more informed data driven decisions that support long term profitability and growth in the business. • I was responsible for running some stored procedures based on defined rules and the data extracts shared with the relevant analysts for their MI reporting needs.• Compiled data from multiple sources which included uploading of data of different formats into a single database format which serves a data source for MI reporting.• Led the team responsible for specifying the data requirements for the API that allows the sharing of data between us and our key external vendors.• I supported the data engineers in the testing of ETL jobs which are used for loading data into the data warehouse.• I was responsible for logging data processing job failures and assigning issues to relevant team members for resolution.• I developed reports used for monitoring the daily data loads which helped the data team in proactively spotting potential issues.