Francis Aguilar Email and Phone Number
Astute Call Center professional offering over 6 years' experience of polished communication skills. Successful career in the contact center and BPO industries as an Agent, Customer Service Supervisor, Quality assurance Manager, Team Supervisor, and Team Manager. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player. Reporting skills, process improvement analysis, document and presentation generation, use of the business communication platform, client information tracking, and effective customer service delivery. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. Further real estate experience, including certification as a Professional Real Estate Administrative Assistant.
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Team Performance LeadAgency Va NicaraguaManagua, Mn, Ni
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Team LeadAgency Va Nicaragua May 2024 - PresentManagua, NicaraguaEnsuring client success, managing the team, and overseeing VA productivity and performance while maintaining follow-up with clients -
Real Estate Admin AssistantInvest Nicaragua Oct 2022 - Mar 2023San Juan Del Sur, Rivas, NicaraguaResponsible for office administration, ensuring that everything was in order, repairs were completed, and financial reports were accurate.• Arranged appointments to show marketed properties, answer phones, and provide Front Desk assistance while maintaining accurate records and prosecuting Leads.• Established monthly meetings with agents to carry out an action plan to increase production. I increased the performance of the items and rooting agents.Conducted daily property management oversight of residential, commercial, or industrial real estate by keeping day-to-day repair and ongoing maintenance, security, and property upkeep -
Quality Assurance ManagerThe Hero Company Feb 2021 - Mar 2023United States• Increased the quality of customer service by introducing organizational, monitoring, and evaluation techniques throughout the network of 34 agents.• Created effective techniques for assessing and controlling each team, ensuring that the client received exceptional service and that the agents replied to calls in the most professional and in compliance with the company's regulations.• Oversaw the onboarding process for new agents as well as training agents to assist them manage the product as effectively as feasible. I developed refresher training and materials to boost performance numbers.• Executed weekly meetings with the agents to review their yields and performance measures.• Performed audits and checked the call quality. -
Team ManagerIbex Jun 2020 - Feb 2021Managua, Nicaragua• Had the most effective performance equipment from the manufacturing floor.• Observed and assessed twenty-four agents to ensure that they adhered to the alignments correctly.• Provided weekly updates on the performance of the agents as well as detailed data on my team's overall success.• Encouraged weekly meetings with my staff and maintained a fluid call-handling system to ensure that consumers were served as quickly as feasible.• Assisted the agents under my supervision with various advertising demands. -
Customer Service SupervisorOpticall Bpo Jun 2017 - May 2020Managua, Nicaragua• Started with the company as a 'Virtual Refractionist,' providing eye tests virtually and assisting customers in the United States, eventually getting promoted to Supervisor, where I received the title of best boss and team for months in a row.• Coached 20 team members to deliver hospitable, professional service while adhering to set service models.• Monitored metrics and developed actionable insights to improve efficiency and performance.• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. -
Customer Service RepresentativeSitel Group Feb 2015 - Jun 2017• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service for Capital One Bank.• Communicated with clients regarding credit account services, payments, statements, and balances. -
Interpreter/ CoordinadorPan Missions Canada Jan 2008 - Jan 2012CanadaInterpreter - Sport events coordinator - Trainer - Fundraising - Sports ministry - Leadership - Partnership
Francis Aguilar Education Details
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Universidad American CollegueInternational Relations And Affairs -
Universidad American CollegeInternational Business/Trade/Commerce
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Manuel OlivaresBussines Administration
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Lincol AcademyIdiomas
Frequently Asked Questions about Francis Aguilar
What company does Francis Aguilar work for?
Francis Aguilar works for Agency Va Nicaragua
What is Francis Aguilar's role at the current company?
Francis Aguilar's current role is Team Performance Lead.
What schools did Francis Aguilar attend?
Francis Aguilar attended Universidad American Collegue, Universidad American College, Manuel Olivares, Lincol Academy.
Who are Francis Aguilar's colleagues?
Francis Aguilar's colleagues are Carlos Gómez Montoya, Michael Vega, Victor Lopez Rodriguez, Julio Sepulveda, David Callejas, Ermillanie Olivarez Del Rosario, Eveling Arostegui.
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Francis Aguilar
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