• Oversee operations Budget and cost control.• Implementation of operations financial policies to ensure that the company remains on a healthy financial track.• Organize and coordinate resources, both manpower and materials to ensure targets are met.• Oversees the inventory, purchasing and supplies.• Identifies knowledge gaps, determines needs, advises on the hiring of employees, overseeing assignments of employees and planning of employees’ development.• Creates suitable operational strategies that aligns to the company objectives and that can satisfy the immediate and long-term goals.• Determines and or advises on capacity upgrades and equipment procurement that satisfies the company’s quality policies and addresses the present requirements and Business challenges.• Establishes and maintain healthy relationships with both support services and third parties.• Delivering in sales and marketing Demands.• Interpreting the Business strategic objectives into action plans and developing a daily tactical approach towards achieving them.• Drive Business Continuity initiatives• Ensure compliance to health and safety regulations.• Responsible for the delivery of overall operational targets.• Maintain and create highly structured processes and systems with a data-driven approach.• Holding periodic meetings with the marketing team and working on market feedback

• Maintain adequate stock levels for the retail shop.• Proffer recommendations on suitable ways to optimize productivity• Ensure all vendor payments are promptly sent to avoid disruption in supply.• Maintain all store processes (Inventory control, eliminate/reduce shrinkage, product loss and damage)• Ensure all retail vehicles are properly maintained and documents updated.• Improve sales and meet set targets.• Maintain proper admin/financial records/HRM processes for retail staff.• Eliminate/reduce shrinkage/ product loss and damage.• Maintain all health and safety policies.• Provide excellent customer/product knowledge

• Ensuring the team meets the sales targets. -Developing and Facilitating Sales training, development, and performance management.• Coaching, inspiring and motivating the telesales team.• Developing sales strategies to guarantee success and growth using the understanding of the market dynamics in our sector to our advantage.• Expanding and maintaining good customer relationships with new and existing customers by continuously proposing new and advanced solutions to meet their objectives .• Disciplined use of CRM system and Quality assurance processes to develop a standard Telesales Unit.• Identifying process inefficiency, the team through gap analysis to proffer preferred solutions to reduce these inefficiencies and improve revenue.• Forecasting and analysing sales data and regular reporting of KPI's to directors.

• Resolve emergencies at first point of contact.• Handling of Lagos Emergencies Helpline 767/112• Providing Quality Service to Customers• Handling of inbound and outbound calls• Managing calls on the Microsoft CRM (Customer Relationship Management) Creating contacts and managing emergencies on Microsoft CRM Sending CRM report to relevant response agency