Francis Arthur Email and Phone Number

Provide high level support, including inbox management, calendar management and preparing presentationsHandle and organize over 1,000 data entries per month across multiple projects to ensure data reliability.Conduct in-depth web research and data mining projects, gathering targeted information and compiling data to support decision making processes.

Delivered high-quality customer support by effectively managing an average of 100+ inquiries daily, achieving a 95% first contact resolution rate.Ensured a positive customer experience through clear communication and excellent phone etiquette.Reduced response time by 25% through prioritizing tasks and managing inquiries across multiple platforms, consistently maintaining a response time of under 24 hours to enhance customer satisfaction.