Francis Badia Email & Phone Number

New York, New York, United States

New York, New York

Drove initiatives in reaching revenue objectives by implementing programs that focus on delivering an elite customer service experience and expertly handling client needs/requests for a property with 171 rooms and four food and beverage outlets, valued at $120M. Scope required developing market strategies, digital marketing, VIP client management, quick problem resolution, scheduling, meetings, convention coordination, developing competitive rates, and determining occupancy. Managed 90+ employees while overseeing the Front Office, Housekeeping, and Engineering departments.• Increased transparency into operations by building the OPERA PMS for the hotel working alongside ORACLE. Developed the CRS working directly with Sabre Hospitality solutions.• Expanded market reach by working directly with our Sales and Marketing team to create and maintain new business block partnerships while using a client focused strategy.• Maximized sales manager's productivity, profitability, and professionalism increasing• Exceeded budget projections during opening and establishment of the brand by defining the scope of target market needs and attracting interest with targeted promotional marketing and customer success programs.• Positioned the property competitively by recognizing areas of needed value and implementing solutions.

New York, New York

Los Angeles, California

Achieved annual objectives by mentoring and managing 30+ front office staff to meet daily operational goals/duties. Directly assisted the Front Office Manager and Managing Director. Oversaw events and outlets. Supervised front desk, bell, and concierge staff.• Attained an exceptional guest experience by implementing protocols for handling clients.• Leveraged experience in Opera and HMS to oversee operations and address gaps in efficiency.• Enhanced hotel's facilities, cleanliness, overall appearance while meeting guest expectations by making changes to the maintenance, front desk, and housekeeping operations.

Mondrian Los Angeles. West Hollywood, Ca.

Responsible for overseeing the front office staff and daily operational duties. Directly assisting the Front Office Manager, Director of housekeeping, Hotel Manager and General Manager.As assistant front office manager: Management of property and first point of contact in resolving any guests needs or issues while on duty.Supervises front desk, bell and concierge staff. Coaches and supervises team in following standard operating procedures and providing exceptional guest experiences.Oversees arrivals, departures, balancing of house, communication between all departments and maintaining an organized and smooth daily operation.As assistant housekeeping manager: Management of back of house operations and assisting the Director of housekeeping.Oversees guest room maintenance and inspections. Works with the engineering/maintenance department to ensure needed repairs are logged and resolved.Oversees and directly assist in banquet event set ups and daily property upkeep and maintenance. Supervises housekeeping staff. Personally inspects rooms and coaches room attendants, housemen, lobby attendants on maintaining a high standard for our guest.Helps keep track of inventory and directly engages with guests on any housekeeping concerns.

Mondrian Los Angeles. West Hollywood, Ca

Mondrian Los Angeles. West Hollywood, Ca