Francis Brown

Francis Brown Email and Phone Number

Principal Product Manager at Providence Health & Services @ Providence Health & Services
Francis Brown's Location
Seattle, Washington, United States, United States
Francis Brown's Contact Details
About Francis Brown

I am an experienced product manager focused in developing strategy and delivering value to organizations and product users. I have spent 14+ years building software and hardware ranging from web, kiosks to mobile apps. I love the process of crafting a vision into a tangible product and working with talented colleagues to get the job done.My strengths include:Product managementDevelop strategyRoadmap planningUser experienceDeployment strategyLean/AgileAgile transformationScrum/AgileStory mappingUX researchCustomer centricity

Francis Brown's Current Company Details
Providence Health & Services

Providence Health & Services

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Principal Product Manager at Providence Health & Services
Francis Brown Work Experience Details
  • Providence Health & Services
    Principal Product Manager
    Providence Health & Services Jun 2021 - Present
    Renton, Wa, Us
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  • Expedia Group
    Sr. Product Manager
    Expedia Group Nov 2019 - Feb 2021
    Seattle, Wa, Us
    At Expedia I developed skills for a multi-channel chatbot platform. • Led engineering, UX and content management team to develop a great conversation experience with a fully automated chatbot• Instilled UX and research methods into the software development process• Coached and mentored PMs, UX and Content Strategists to manage work, instill best practices and encourage to push boundaries and status quo• Encouraged and led teams to develop best practices around testing, deployment and reporting
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  • Alaska Airlines
    Product Development Manager
    Alaska Airlines Jun 2013 - Nov 2019
    Seattle, Washington, Us
    Developed a strategy to transition Alaska Customer Service Agents (CSAs) from a 25 year old legacy desktop application to a mobile only operations.Performed research to determine user personas, identify required functionality and establish a transition plan from legacy systems to mobile apps.Worked closely with users, engineering, UX and stakeholders to craft desirable, feasible and viable solutions.Developed forums for constant user feedback loops and used those learnings to create an iterative software development process.Communicated the value of agile and iterative development to stakeholders and users.Developed a new boarding system that brings substantial infrastructure cost savings to Alaska while maintaining on-time departure operational requirements.
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  • Alaska Airlines
    Business Analyst
    Alaska Airlines Sep 2006 - Jun 2013
    Seattle, Washington, Us
    I worked with stakeholders, users and engineering teams to develop technological solutions for Alaska Airlines airport operations products.Wrote use cases, managed requirements, ran stakeholder meetings, worked with engineering to develop the software and training for the deployment of the software.Led the work in airport operation products for key governmental regulatory and financial initiatives for Alaska Airlines.
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  • University Of Washington
    Research Biologist
    University Of Washington May 2002 - Apr 2005
    Seattle, Wa, Us
    I was a penguin biologist in Patagonia, Argentina.
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Francis Brown Skills

Project Management Business Analysis Program Management Process Improvement Agile Methodologies Sdlc Analysis Scrum Vendor Management Cross Functional Team Leadership Requirements Gathering Product Management Team Leadership Microsoft Office Management Business Process Improvement Software Development Life Cycle Software Project Management Project Planning Aviation Research Integration Strategy Strategic Planning Microsoft Excel Ios Training Story Mapping Business Requirements User Experience Business Strategy Lean Software Development

Francis Brown Education Details

  • University Of Washington
    University Of Washington
    Biology
  • Universidad De Las Palmas De Gran Canaria
    Universidad De Las Palmas De Gran Canaria

Frequently Asked Questions about Francis Brown

What company does Francis Brown work for?

Francis Brown works for Providence Health & Services

What is Francis Brown's role at the current company?

Francis Brown's current role is Principal Product Manager at Providence Health & Services.

What is Francis Brown's email address?

Francis Brown's email address is fr****@****ail.com

What is Francis Brown's direct phone number?

Francis Brown's direct phone number is +141776*****

What schools did Francis Brown attend?

Francis Brown attended University Of Washington, Universidad De Las Palmas De Gran Canaria.

What skills is Francis Brown known for?

Francis Brown has skills like Project Management, Business Analysis, Program Management, Process Improvement, Agile Methodologies, Sdlc, Analysis, Scrum, Vendor Management, Cross Functional Team Leadership, Requirements Gathering, Product Management.

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