Project Manager for Windows Server 2012 Upgrade Project.

Client facing Project Manager leading project teams in delivering solutions to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. Responsible for managing all project resources, including subcontractors, establishing effective communication plans with project teams and the client. Providing day to day direction to the project teams and regular project status to the client. Assisting with the onboarding of new Project Managers onto the account by shadowing/reverse shadowing.

Planning, executing and evaluating projects according to predetermined time lines and budgets.Building and managing project teams and ensuring quality control throughout project life cycles. Setup and management of Project Control Book, tracking issues & changes, and producing status reports.

Project Manager with Houghton Mifflin Harcourt/Digital Skills Academy developing an iOS/iPad children's math game.Responsible for the full life cycle of project including: proposals, vendor liaison and stakeholder management, implementation, and post completion review with necessary handover.• Deciding budgets and agreeing project time scales and deadlines with clients.• Holding weekly internal and external meetings on project progress.• Coordinating and managing cross-functional team of App Developers, Designers and Copywriters to ensure that all milestones are achieved within the agreed timeframes.• Responsible for identifying, analysing, measuring and managing project risks.• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business.• Ensuring effective quality control processes are in place to monitor deliverables produced.• Proactive/preventive problem solving• Technologies used: MS Project, Corona SDK, MS Office Suite

• Serviced inbound sales enquiries (phone/email) from potential customers building sustaining relationships.• Identified customer needs effectively in order to maximize all sales opportunities and meet customer expectations.• Organised and represented Sensormind at exhibitions in Ireland and the UK.

• Project Managed the completion of the census for the North Wicklow region.• Recruited enumerators to carry out the Census program for 2011.• Interviewed 87 potential candidates to select a team of 12 enumerators.• Trained, coordinated, managed and supported team to achieve the highest possible enumeration. • Managed the team’s progress against & achieving milestones and targets.• Exercised stringent quality control on enumerators to ensure deadlines were achieved.• Built a high performing team that delivered two weeks ahead of deadline making it one of the top 10 teams in the country and the top performing team within the district.

• Led a team of 4 people.• Rebranded and reinvented the existing business model and built up excellent customer relations that led to a loyal customer base resulting in increasing revenues and reducing costs yielding a 13% growth in profit for that period.• Managed all aspects of the business including accounting, customer service, payroll, purchasing and employee hiring and training. Negotiated with 3rd parties to secure best terms of trading.• Trained all staff on HACCP procedures and food preparations to meet Health & Safety standards.

• Led a team of over 20 members of staff (full & part-time)• Established an international award winning pizzeria and directed the business in all areas including accounts, purchasing, stock control, marketing, database management, customer relations, hiring, and employee management resulting in increased sales from €100k to €660K in a 5 year period.• Recruited, trained and developed staff into a loyal hardworking group with low turnover creating a product and atmosphere savoured by customers.• Created cost effective ways to promote the business and increase sales. Entered the Pizza World Championships in Italy. Achieved top 10% world ranking year on year. This generated publicity on national TV (RTE & TV3), radio (Today FM, Newstalk, SpinFM etc) and press (Irish Times, Sunday Business Post, Food & Wine magazine etc.)• Developed and implemented training programmes to train all staff.• Trained all staff on HACCP procedures & food preparations.• Identified, analysed and examined the business and market in 2009/10 and made the strategic decision to exit the market repaying all debt and maintaining a strong business reputation.

• Planning and merchandising within a specific timeframe• Carried out mystery shopper visits

Answered incoming calls, emails, logged all customer questions and issues accurately into ticketing system.Troubleshoot hardware, software and network related issues.Microsoft Office support (Outlook and Excel).Administration of the shared resources using permission management.Configuring network printers on printer servers/printer management in Windows.Follow up with Clients and technical teams.

NetIssuer Web ProfilerWorked with the Development and Sales teams to identify and evaluate customer profile mapping requirements.Developed plans to define the web map profile requirements and document into structured implementation documentsDeveloped the web map profiles to agreed specs and ensured accuracy through defined system testing.Performed QA testingDesktop Support TechnicianAdministering Trintech's internal NT network.Installation of new servers, management & administration of servers and clients (English & Korean), user administration, configuration and implementation of user profiles and policies.Desktop Support for 160+ users.

Upgrades & Retention departments