Responsible for transforming the relationship engagement approach with internal and external payment partners. Provided everyday payment production support, post-implementation services, business testing, Interac e-transfer release management and day-to-day operations related to Interac products.• Escalation point of contact with respect to all Interac services on production and non-production topics to reduce unnecessary system outages and service disruption achieving 100% system… Show more Responsible for transforming the relationship engagement approach with internal and external payment partners. Provided everyday payment production support, post-implementation services, business testing, Interac e-transfer release management and day-to-day operations related to Interac products.• Escalation point of contact with respect to all Interac services on production and non-production topics to reduce unnecessary system outages and service disruption achieving 100% system availability in fiscal 2023. • Enhanced vendor relationships through optimization and standardization of processes with the implementation of a streamlined communication and incident reporting approach, resulting in a reduction of unnecessary escalations and incidents; concurrently, efficiently managed internal communication of all external release change management notes to support rigorous strategic testing framework.• Provided guidance to management on Interac’s Annual Compliance Program, policies reviews and operating regulations amendments to ensure compliance from all internal teams; drove dedicated engagement in identifying and developing opportunities for improvement related to payment services continuity.• Supported various payment modernization initiatives, which included Real Time Rail, adoption of ISO 20022, management of API products, and the successful launch of Interac's Request for Money service.• Clearly conveyed messaging on critical updates across departments, prioritizing decisions with senior leaders and cross-functional project teams based on comprehensive strategic analysis and operating committee discoveries. Show less

Responsible for providing in-depth data driven approach to the leadership team on sales performance against sales objectives. Developed management presentation for strategic roadmaps on forecasting sales growth for deposits and managed money.• Assessed financial prospects or impacts for different sales conditions to drive business results and enhance strategic decision-making process; accountable for releasing the Mobile Channel’s scheduled management sales performance & operational… Show more Responsible for providing in-depth data driven approach to the leadership team on sales performance against sales objectives. Developed management presentation for strategic roadmaps on forecasting sales growth for deposits and managed money.• Assessed financial prospects or impacts for different sales conditions to drive business results and enhance strategic decision-making process; accountable for releasing the Mobile Channel’s scheduled management sales performance & operational reports.• Accomplished the planning and management buy-in of the Mobile Channel’s 2017 to 2021 sales targets; achieved strong year-over-year sales growth from $500M to $6B while meeting sales plans for the respective years.• Subject Matter Expert (SME) in data analytics utilizing MS Dynamic’s CRM to support sales volume goals, unit objectives, revenue targets, productivity plans, compensation analysis and channel growth priorities.• Directed the strategic implementation of Tableau reporting within a comprehensive digital transformation initiative, focusing on optimizing productivity through the integration of tailored interactive visualization reporting capabilities.• Participated in operational support for technology implementation of MS Dynamic and offered strategic guidance and insights during the annual business model planning sessions, contributing to the formulation and refinement of key business strategies. Show less

Responsible for enhancing internal governance practices to facilitate more effective business decision-making across technology teams.• Contributed extensively to improving existing reporting material, quality and establishing measurable KPI.• Involved in developing and implementing critical reports for better decision-making practices.• Responsible for coordinating quarterly internal audit activities between the audits and technology members.• Accountable for addressing and… Show more Responsible for enhancing internal governance practices to facilitate more effective business decision-making across technology teams.• Contributed extensively to improving existing reporting material, quality and establishing measurable KPI.• Involved in developing and implementing critical reports for better decision-making practices.• Responsible for coordinating quarterly internal audit activities between the audits and technology members.• Accountable for addressing and leading all governance related activities for the shared technology teams.• Engaged in developing relationships with key internal support groups to enable better exchange of information for resolving issues and forecasting activities. Show less

Thrived as Subject Matter Expert (SME) for system integration of the Wholesale Impaired Loans into iCAP system.• Recommended and identified new opportunities for improvements on existing processes.• Contributed extensively to the integration development of two credit risk systems.• Engaged in reviewing and clarifying all functional deliverables for support and implementation.• Played a key role in delivering strategic advice and counsel to support the management team in the… Show more Thrived as Subject Matter Expert (SME) for system integration of the Wholesale Impaired Loans into iCAP system.• Recommended and identified new opportunities for improvements on existing processes.• Contributed extensively to the integration development of two credit risk systems.• Engaged in reviewing and clarifying all functional deliverables for support and implementation.• Played a key role in delivering strategic advice and counsel to support the management team in the decision-making process, particularly on time-sensitive and critical matters.• Responsible for specialized analysis, ad hoc reporting in support of management initiatives. Show less

Excelled as Subject Matter Expert (SME) for CIBC’s Impaired Loan Sub-Ledger.• Executed the implementation of re-engineered business practices aimed at optimizing efficiency and effectiveness in loan booking. Successfully transitioned manual business processes onto a digital online platform, thereby enhancing productivity and ensuring compliance with regulatory requirements.• Coordinated all release activities between technology team and business users.• Documented all functional… Show more Excelled as Subject Matter Expert (SME) for CIBC’s Impaired Loan Sub-Ledger.• Executed the implementation of re-engineered business practices aimed at optimizing efficiency and effectiveness in loan booking. Successfully transitioned manual business processes onto a digital online platform, thereby enhancing productivity and ensuring compliance with regulatory requirements.• Coordinated all release activities between technology team and business users.• Documented all functional deliverables for support, risk and impacts and use cases.• Responsible for user acceptance testing, post implementation releases and ongoing support. Show less

Sears Canada Roles: Business Analyst - Credit Card Transition Project; HR Business Analyst - Restructuring Initiative; Business Analyst - PeopleSoft Implementation; Programmer Analyst - Lotus Notes Implementation; Business Analyst - Service Center & Asset Center Implementation.