Francis Chen Email & Phone Number

Current key responsibilities include External Supply Network & Operation Strategy, Strategic Sourcing, Business Development, Operational Excellence (OE) Governance and Performance.Led, as Ops Mgmt and OE Lead for International Operating Unit, Biotech Operating Unit and in Global Supply Chain & Portfolio Mgmt with responsibilities of Operations Strategy, OE, Supply Chain Technical Capabilities, Governance/Mgmt System and CommunicationsLed Pfizer Global Supply teams in successful divestiture of Pfizer Nutritional Business to Nestle in Apr 2012, thru’ working across Mfg, Quality, Engineering, Finance, Safety, Supply Chain, Regulatory, Tech Svcs, R&D, Business Dev, Commercial, Legal, Tax, Bankers, Snr Leadership, etc Influenced Snr Leadership, as Pfizer Network Perf Strategy Lead in Consumer & Nutritional Op Units, with understanding of business needs to develop an OE Vision of High Perf, strategy, roadmap, culture, engagement, ownership and continuous improvement (CI) to drive business results; and led transformation by setting aspirational goals, engaged employees, created teams using diagnostics to identify saving opportunities. As Lean 6 Sigma Black Belt, led/coached teams, process owners/councils in design/establishment of a world-class OE prog covering org, governance, capabilities, projects (E2E supply chain, quality, transactional), measurements, communication and change mgmt across global mfg facilities; and resulted in better customer svc, cost reduction, process/product quality impr, cycle time (CT) reduction and CI mindsetExperienced in global, cross-cultural and diverse work. Proficient in English, Mandarin and Cantonese. Raised in Singapore, studied in UK, lived/worked in USA, Singapore, Japan and Puerto Rico. Led teams globally (N. America, Europe, AsiaPac and Latin America) in mfg, supply chain, FDA inspection readiness, tech/softskill trg, OE, GMP docu mgmt and ops mgmt. Contributed in 4 startup mfg sites and 2 new Global CT & OE Councils