• Answering support calls and handling ticket via email and calls• Troubleshooting Network/VOIP related issues  Supports Network issues (DSL, COAX, Fiber, Wireless P2P, SDWAN)• Troubleshoot any Network related issues: (No connectivity, Speed issues, Latency, and more… )- Ability to guide end users that are non-technical and troubleshoot their Internet issues on a professional manner - Working with Customer’s Company IT staff in fixing network related issues -Ability to… Show more • Answering support calls and handling ticket via email and calls• Troubleshooting Network/VOIP related issues  Supports Network issues (DSL, COAX, Fiber, Wireless P2P, SDWAN)• Troubleshoot any Network related issues: (No connectivity, Speed issues, Latency, and more… )- Ability to guide end users that are non-technical and troubleshoot their Internet issues on a professional manner - Working with Customer’s Company IT staff in fixing network related issues -Ability to work with Carriers in fixing last mile related issues -Escalate complex issues to Engineering team if needed Supports VOIP issues (Hosted PBX, SIP Trunk)• Troubleshoot any VOIP related issues: - Call routing issues - Audio issues -Change request (Ext name update, Swap device, Voicemail) -Ability to check PBX, SBC logs (Asterisk full logs, Perimeta SBC and SAS) -PCAP capture (tcpdump, SNGREP) -Escalate complex issues to Engineering team if needed Show less

Responding to trouble tickets, support emails, and provide support to customers. Setup and troubleshoot Hosted VOIP users and SIP Trunk for SMB, Call Centers or Answering services customers. Also performs troubleshooting for VOIP gateways, ATA, Routers.