Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Francis Everett Sarmiento is listed as Computer Networking Professional based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Francis Everett Sarmiento.
Francis Everett Sarmiento previously worked as Customer Care Specialist at Concentrix Daksh and Level 2 Technical Support Engineer at Synnex-Concentrix Corporation. Francis Everett Sarmiento holds Bachelor Of Science (B.S.), Computer Engineering from Far Eastern University.
• Almost 7 years of experience in technical and support field.• Goal-seeker and always passionate to achieve success and development• Enthusiastic learner who quickly grasps concepts and technical skills.• A focused performer who is committed to quality in every task – from personal interaction with coworkers and customers to high level of service provided to company/customer.• Excellent communicator and good listener.• Valued contributor who performs confidently and effectively under pressure and thrives on challenge.
Listed skills include Vpn Concepts And Troubleshooting, Firewall Routers And Security Applicance, Network Attached Storage And Troubleshooting, Managed And Unmanaged Switches, and 8 others.
A career timeline built from the work history available for this profile.
Philippines
Job Responsibilities• Provide first level technical support for Bell Canada Satellite TV customers across the country. This includes troubleshooting, programming changes and technical dispatch. • Meet monthly KPI which includes line adherence, attendance to work, first call resolution, average handling time (AHT), quality assurance, and customer satisfaction.
Philippines
Job Responsibilities• Provide phone, email, remote, and chat support to business clients worldwide. Most of the inbound calls are in United States, Canada, United Kingdom, Australia and New Zealand. Some are in India, Singapore and Malaysia. • Technical support deals primarily with NETGEAR Business products such as VPN Firewall Routers, Security Appliance, Managed and Unmanaged Switches, Network-Attached Storage (NAS), Wireless Controllers and Access Points. • Act as a technical support escalation for Level 1 team for complex issues and troubleshooting. • Appointed as the lead for the SWAT group (10-15 members) that deals primarily on Network-Attached Storage (NAS) devices which monitors the technical performance of the support team, collate bugs and issues of the device, assign and perform product testing and issue replication, attends weekly technical meeting, sends weekly technical reports and cascade updates to the rest of the support team.• Creates knowledgebase articles for technical support reference• Collate issues and concerns for the device to be reported to the engineering team for evaluation for beta software/firmware releases.• Provide technical training sessions to new hires and equipped them with the right tools and troubleshooting processes for all kinds of product issues• Meet monthly Service Level Agreement (SLA) which includes attendance to work, call resolution, average handling time (AHT), quality assurance, and customer satisfaction.• Received “NETGEAR Exceptionally Talented (NET) Promoter Target Award” for the months of January to April, August, October to November 2013• Received “Winning the customers appreciation, Outstanding level of support, Working towards a better team (WOW) Award” for the months of March, September to November 2013• Received “Seek to Succeed, Train to Succeed, Achieve success, Recognized for success (STAR) Award” for the months of February, August, and September 2013
Philippines
Job Responsibilities• Provide phone, email, and remote support to business clients worldwide. Most countries that we service are in United States and Canada. • Technical support deals primarily with NETGEAR Business products such as VPN Firewall Routers, Security Appliance, Managed and Unmanaged Switches, Network-Attached Storage (NAS), Wireless Controllers and Access Points. • Appointed as the shift point person that manages the team when the team lead is not around. This includes assigning online technical case to peers, getting escalation calls, and attendance.• Meet monthly Service Level Agreement (SLA) which includes attendance to work, call resolution, average handling time (AHT), quality assurance, and customer satisfaction.• Received Quarterly Attendance Award, The Metriculon - Performance Award (June 2011), Incredible Incidenta – Spirit to Serve Award (July and August 2011), The Service Extraordinaire - Most Improved Performance Award (November 2011)
Philippines
Job Responsibilities• Provide phone and email support/presales to clients in North America, Canada, United Kingdom, Australia and New Zealand dealing primarily with NETGEAR Consumer-based products such as routers, gateways, power lines, print servers, access points and repeaters. • Handles replacement processing and offers contract for extended support and device warranty.• Meet monthly Service Level Agreement (SLA) which includes attendance to work, call resolution, average handling time (AHT), quality assurance, and customer satisfaction.• Received “Connect with Innovation Performance Based Award” and “Spirit to Serve Award” for achieving the highest customer satisfaction survey for the month of February 2007
Activities and Societies: EXUDE Dance Group Engineering Member - Member of Engineering School Group - Was a member of the EXUDE Dance.
Quick answers generated from the profile data available on this page.
Francis Everett Sarmiento is listed as Computer Networking Professional.
Francis Everett Sarmiento is based in Metro Manila, National Capital Region, Philippines.
Francis Everett Sarmiento has worked for Concentrix Daksh, Synnex-Concentrix Corporation, and Cybertech Slashsupport (Css).
You can use AeroLeads to view verified contact signals for Francis Everett Sarmiento, including work email, phone, and LinkedIn data when available.
Francis Everett Sarmiento holds Bachelor Of Science (B.S.), Computer Engineering from Far Eastern University.
Francis Everett Sarmiento is listed with skills including Vpn Concepts And Troubleshooting, Firewall Routers And Security Applicance, Network Attached Storage And Troubleshooting, Managed And Unmanaged Switches, Remote User Support, Lan/Wlan Troubleshooting, Routers, and Cisco Technologies.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts