Job Responsibilities• Provide first level technical support for Bell Canada Satellite TV customers across the country. This includes troubleshooting, programming changes and technical dispatch. • Meet monthly KPI which includes line adherence, attendance to work, first call resolution, average handling time (AHT), quality assurance, and customer satisfaction.

Job Responsibilities• Provide phone, email, remote, and chat support to business clients worldwide. Most of the inbound calls are in United States, Canada, United Kingdom, Australia and New Zealand. Some are in India, Singapore and Malaysia. • Technical support deals primarily with NETGEAR Business products such as VPN Firewall Routers, Security Appliance, Managed and Unmanaged Switches, Network-Attached Storage (NAS), Wireless Controllers and Access Points. • Act as a technical support escalation for Level 1 team for complex issues and troubleshooting. • Appointed as the lead for the SWAT group (10-15 members) that deals primarily on Network-Attached Storage (NAS) devices which monitors the technical performance of the support team, collate bugs and issues of the device, assign and perform product testing and issue replication, attends weekly technical meeting, sends weekly technical reports and cascade updates to the rest of the support team.• Creates knowledgebase articles for technical support reference• Collate issues and concerns for the device to be reported to the engineering team for evaluation for beta software/firmware releases.• Provide technical training sessions to new hires and equipped them with the right tools and troubleshooting processes for all kinds of product issues• Meet monthly Service Level Agreement (SLA) which includes attendance to work, call resolution, average handling time (AHT), quality assurance, and customer satisfaction.• Received “NETGEAR Exceptionally Talented (NET) Promoter Target Award” for the months of January to April, August, October to November 2013• Received “Winning the customers appreciation, Outstanding level of support, Working towards a better team (WOW) Award” for the months of March, September to November 2013• Received “Seek to Succeed, Train to Succeed, Achieve success, Recognized for success (STAR) Award” for the months of February, August, and September 2013

Job Responsibilities• Provide phone, email, and remote support to business clients worldwide. Most countries that we service are in United States and Canada. • Technical support deals primarily with NETGEAR Business products such as VPN Firewall Routers, Security Appliance, Managed and Unmanaged Switches, Network-Attached Storage (NAS), Wireless Controllers and Access Points. • Appointed as the shift point person that manages the team when the team lead is not around. This includes assigning online technical case to peers, getting escalation calls, and attendance.• Meet monthly Service Level Agreement (SLA) which includes attendance to work, call resolution, average handling time (AHT), quality assurance, and customer satisfaction.• Received Quarterly Attendance Award, The Metriculon - Performance Award (June 2011), Incredible Incidenta – Spirit to Serve Award (July and August 2011), The Service Extraordinaire - Most Improved Performance Award (November 2011)

Job Responsibilities• Provide phone and email support/presales to clients in North America, Canada, United Kingdom, Australia and New Zealand dealing primarily with NETGEAR Consumer-based products such as routers, gateways, power lines, print servers, access points and repeaters. • Handles replacement processing and offers contract for extended support and device warranty.• Meet monthly Service Level Agreement (SLA) which includes attendance to work, call resolution, average handling time (AHT), quality assurance, and customer satisfaction.• Received “Connect with Innovation Performance Based Award” and “Spirit to Serve Award” for achieving the highest customer satisfaction survey for the month of February 2007