2nd line onsite support for a staff of over 600 (onsite and home workers). I thankfully had a 1st line support in my 2nd year with the role due to management decision.provided both 1st and 2nd line IT customer service and technical support for both a call centre, outbound sales centre and a small and large warehouse.

Due to changes in infrastructure I was brought in to assist the Helpdesk deal with the large number of incoming calls and tickets on a contact basis.IT Support, Exchange, Active Directory, Remote software support, Customer service skills, Hardware support, Bespoke stock management and delivery software and portal support, Support for remote desktop, support for printing issues, Server monitoring, remote assistance, setting up Zebra devices. Using and assisting with Softphone software, MS Office support, Data entry, using ticket logging/Helpdesk portal, Lone working, supporting mobile devices such as tablets, mobile phones, installing hardware and configuring, setting up drivers and patches, Working to SLA’s KPI’s, working within call times, Service desk, assisting other technicians.

I Started with Eco Plastic wood in January 2018 as a Production Operative, since then I have worked my way up to a more appropriate position within the business.

I Started with Barker Ross as an apprentice, I am now delivering instant 1st line support for just shy of 200 desktop/laptop/Linux users in a nationwide Recruitment firm, through remote Cloud software.This has given me experience in troubleshooting Microsoft Office, Printers/Scanners and VoIP Telephony systems. the creation and management of exchange and Active directory's, Experience with Database maintenance and SQL functions. With knowledge in diagnosing and troubleshooting network issues; then delivering effective solutions.