To manage delivery of services efficiently with high quality, speed and a customer service mindset. Ensure employee with the right competence in the right place.Ensure execution of work:Build and maintain stakeholders relations including manage escalationsEnsure execution of designated workCompose productive teamsAdjust ways of working to local customs with consideration to Code of ConductManage business continuityDrive collective genius:Ensure that the collective knowledge and experience we have within the organization is shared and reusedLeverage Knowledge Centered SupportInformation that is easy to find and easy to use for all users, allowing for increased productivityEmbrace a Customer Service MindsetEnsure that staff possess behavioral competences that support them to embrace a Customer service mindsetCreate an environment/culture of positive attitude, which facilitates human interaction and win-win solutionsUnderstand the needs of stakeholders, end-users & customers making us relevant for them.Show clear business value with solid business cases.Enable speed in our interactions with stakeholders and speed in decision-making with quality kept.

1. Maintain global master data in SAP and MDM (i.e. create, update and delete) or other relevant system.2. Serve as 1st line support to Master Data issues and concerns.3. Ensures high level of data quality, service lead-time, maintenance productivity and stakeholder’s satisfaction.4. Support master data related projects, tools and process improvements.5. Participate in SAP implementation project when needed.6. Cascades trainings for the team and stakeholders if necessary.

1. To create schedules for truck deliveries in order to ensure timely and economical product delivery to Retail sites and B2B customers through the Order to delivery process2. Create and optimize an accurate, cost effective and timely delivery plan based on VMI data / customer orders to ensure that the right product and volume is delivered from the right source to the right destination at the right time by the right truck3. Ensure scheduled deliveries are in line with HSSE and operational procedures and customers´ SLAs4. Work with VMI analysts (where relevant) and other schedulers to balance order demand against truck supply5. Ensure the truck diary is correctly set up in CROSS6. Ensure Supply and product availability issues are reflected in CROSS’ set-up7. Allocate orders to trucks via CROSS Solution Run module8. Manually fine tune the CROSS output before sending the solution to GSAP before the appropriate cut off time9. Liaise with other teams that contribute to the Order to Delivery process, including credit checking staff, CSC and scheduling support teams10. Contribute to the minimisation of stock-outs, Left on Boards and excessive multi-dropping

1. Provide ownership of entire change management process for a specific product category. To include entering master data into PLM (Product Life Cycle Management) and managing it all the way to item registration in GSAP.2. Enter and maintain accuracy of all product data elements in GSAP System.3. Provide necessary information and communication for product data changes throughout the division.4. Monitor all product reports, change notices and exception messages to ensure information is correctly loaded and in compliance with system requirements. 5. Provide support to division on training users on how to look up production information in GSAP.6. Participate in SKU rationalization activities and provide product master data to facilitate those activities.

1. Manage a team of approximately 7 Sales Support and ensures the Service Level Agreements are on target.2. Escalates issues and/or provide sound recommendation to counterparts. Address issues timely and with due diligence. Gathers the respective function groups to meet at an agreed process.3. Performs Root Cause Analysis and formulates resolutions to issues and action plans to prevent duplication of errors.4. Works closely with counterparts and supervisor to identify loopholes and process gaps.5. Assists and responds to direct report needs and escalations regarding support and processes, timely and accurately. Directs / Guides the team towards the correct parties, if necessary.6. Performs order administration tasks as back-fill / back up, when needed.7. Participates / Heads business conference calls, when necessary.8. Adheres to company policies and business processes & procedures.9. Communicates overall team performance and documents processes through flow charts, process flows, diagrams, and others.10. Continuously improve team’s processes and maintain targets through consistent coordination, monitoring and performance evaluation. Perform Quality Monitoring of direct reports and feedback findings (strengths, areas of improvement)11. Coaches direct reports towards better performance.

1. Translates all manual sales related reports (such as but not limited to order sheet, sales reports, expense reports, etc.) electronically thru MS office applications for easier monitoring and analysis.2. Facilitates communication between dealers and company management regarding dealer support, promotion, collection & other matters or problems which may arise.3. Monitors returns/pull outs documents and coordinate any discrepancy discovered to the Sales and other related departments.4. Safe keeps the following files/ records:• Approved/ Released Credit Memo• Released/Returned Contracts such as Retail Supply Agreement (RSA), Retail Business Agreement (RBA) and Deed of Sales of Assets (DOS).• Customer Master Data – Dealer’s Profile (includes address & contact numbers)• Wet stock and Creditable Withholding Tax Compliance per district• Coordinate and maintain all records of Operations Department particularly Retail North Luzon 5. Performs/submits the following reports:• Sales Report- includes Volume Reports which is done weekly and monthly or whenever necessary• Issues and Concerns by the Retailer’s and the action plans by the Sales Team.• Expense Report- that includes checking of Promaster and other related expenses of the district.6. Receive daily direct calls from retailer and promo personnel issues and concerns.7. Setup and coordinate meetings and conferences and performs other functions as assigned from time to time.

1. Helps Business Analysts in identifying the Data Migration Requirements.2. Documents Data Migration Requirement Strategy and Summary.3. Implements DM Strategy based on the requirement.4. Staging and Loading of Data ( GSAP ).5. Cleansing of Obsolete Accounts with hanging AR using (SAP R3/Material Management)6. In-charges in cascading of Daily Settlement Advise enrolled to Direct Debit.7. IT and Admin Support.

1.Actively research the vendor community for the best available goods and services at the least total cost to the company.2.Establish a competitive and efficient quote process and ensure that purchasing procedures are followed.3.Advise and consult with departmental end-users on market trends, technology, new products, training, order procedures, freight claims, vendor conflict resolution, warranty issues, and other purchasing-related activities.4.Demand and ensure excellence from vendors in meeting contract and agreement provisions.5.Perform periodic evaluation of vendor performance and contract compliance.6.Avoid transactions that may create possible conflicts of interest.7.When possible, recommend satisfactory alternatives for sole-source goods and services.8.Establish standards and formulate specifications. Determine the source of supply for any commodity or service requisitioned by a department except as noted in section Items Not Requiring Purchasing Review.9.Develop, maintain and broadcast the Company Purchasing Policy and Procedures Manual.10.Ensure the participation of Accredited Suppliers in the company procurement activities.