Francis Gerard Ramirez Email & Phone Number

Taguig, National Capital Region, Philippines

Sydney, Australia

I was privileged to be given the opportunity to work as one of the first catering assistants in The Kitchen, Woolworth's new concept store in collaboration with Peter Rowland. I specifically worked in the open kitchen bistro side of the store. Faithfully taking orders, receiving payments, and assisting chefs in preparing dishes were my daily duties in that role. When required, I would also fulfill duties as a kitchen hand and waiter. Overall, this invaluable and eye-opening experience has instilled in me a greater appreciation and respect for the hospitality industry.

Taguig City, Philippines

Under the Events and Transcripts division, I was a part of the Data Entry phone team. It was my responsibility to update and maintain an events database. The scope of our global financial news research ranged from quarterly earnings releases and calls to mergers and acquisitions. My role also involved interacting and building good business relations with external clients in order to consistently obtain accurate and reliable information that were important in financial decisions like Buy-Side investments.

Quezon City, Philippines

I was later endorsed to the new AT&T Prepaid account of the site at the end of my previous contract. I am proud to have worked for one of the leading Telecommunications Companies in the U.S. I provided basic customer service and device troubleshooting for the GoPhone line of products and services. It was also my responsibility to secure the loyalty and satisfaction of AT&T Prepaid consumers and deliver the best customer service experience possible.

Quezon City, Philippines

At the latter part of 2013, I was given the opportunity to be promoted. I helped facilitate the successful transition of newly hired agents from training to production. It was also my role to support team leaders and the management with maintaining the good performance of the business and of the workforce.

Quezon City, Philippines

I started out in a seasonal account with H&R Block. I provided basic client support for the Emerald prepaid debit card and Emerald Advance line of credit. During tax season, my role involved answering questions regarding the current status of individual tax returns and the dispute process for unexpected tax return summaries if they occur.

Bachelor'S Degree, Business And Information Systems

Bachelor Of Arts (B.A.), Anthropology

Activities and Societies: University of the Philippines Anthropology Society, University of the Philippines Anime Manga Enthusiasts.

Education record

Activities and Societies: Pax Et Bonum