Francis Gerber Email & Phone Number

Amsterdam Area

• Orchestrating a Portfolio of Global service design initiatives across departments and regions
• Mentoring and coaching Service Designers
• Steering intricate service design projects
• Developing and embedding service design and design thinking capabilities in the Service Design team and the larger Global CS community
• Engaging with stakeholders in CS Service Experience Solutions, Global CS Operations, Workforce Management, Strategy & Delivery, Finance & Control and Product to ensure alignment

Amsterdam Area

• Orchestrating, directing, and facilitating Sprints and Hackathons, as an Engagement Manager
• Leading cross functional agile teams in uncovering problems and co-creating solutions with our customers, through interviews, day in the life observations, user research, co-creation workshops, prototyping and testing.
• Innovating at scale to go from problem to value
• Creating reusable assets and sharing them with the wider team
• Creating proposals and presenting them to customers
• Responsible for the development of the wider design community

Amsterdam Area

Amsterdam Area, Netherlands

• Service Designer during a Design Sprint for a Dutch Pension fund designing an app that shows people how much they will earn when they retire, whether it is enough and what they can do to make sure it is enough, if it.
• Project Lead for the design phase of the Accenture SkillsGuide Platform which helps users link their prior experience to skills, links those skills to available jobs and gives them access to free online training to.
• Implemented SAP Ariba in 20 countries focusing on electronic invoicing, cost allocation of commodities and cost approvals
• Managed the transformation of the customer collection activities for 59 countries using SAP FSCM to reduce operating expenditure
• Translated the strategic direction and business objectives established by clients into holistic strategies and actions
• Participated in diagnosing the problem and planning and leading the transformation

Johannesburg Area, South Africa

• Identified 30 initiatives to optimize procure to pay processes using SAP VIM and MM to reduce operating expenditure
• Designed the standardized record to report processes for 19 countries using SAP S/4HANA and the integrated operating model supporting them to reduce operating expenditure; This project was implemented to reduce.
• Designed new business processes based on customer requirements, conducted user review sessions and ran stakeholder agreement meetings

Johannesburg Area, South Africa

• Designed month-end reporting packs using PowerPivot that reduced the month-end close by 3 days and Income Statement Drill down reporting in SSRS in which line items from the budget can be compared with line items in.
• Implemented a new Asset Management System from EOH as part of the move to a new building
• Managed the budgeting and forecasting of operational and capital expenses for all cost centres
• Monthly variance reporting to Business Unit Heads

Johannesburg Area, South Africa

• Implemented the idu Financial Budgeting and Forecasting solution
• Financial Systems Training, Improvement and Helpdesk
• User Acceptance Testing of new Elite 3E system
• Gathered and consolidated user feedback and user requirements for improving processes
• Elite 3E implementation post go-live support
• Built and maintained Qlikview models

Johannesburg Area, South Africa

• Project managed the deal process facilitating mandates, NDAs and gathering information for valuations
• Analysed business models, risk factors, competitive advantages, growth potential, barriers to entry, customer and supplier bargaining power and price flexibility
• Wrote corporate finance articles for the company website

Master Of Business Administration - Mba, Business Administration And Management, General, Gpa 8.44/10

Executive MBA

Cima Strategic Level

Hons Bcom Management Accounting, Cum Laude

Baccllb, Accounting And Law

Matriculated, Accounting, History, Mathematics, Science

Academic Top 10