• Responsible for inquiries on T2202, providing accurate and complete information on-line or via telephone. • Processing transactions: receiving paperwork and enquiries related to REFUNDS. Ensure all REFUNDS are processed without any issues.• REGISTRATION TEAM; Responsible for registering setting up LINC Students Applications• Inputting data or follow up notes as required to EMAS, AGRESSO, Office Tracker or Outlook.• Generate Letters for students.

• Responsible for inquiries, providing accurate and complete information in person, on-line or via telephone. • Processing transactions: receiving paperwork and enquiries related to applications, registrations and records. Ensuring all forms submitted by students is complete and correct; offering assistance and advice to ensure transactions are processed quickly and without issue.• Processing payments and reconciling deposits; using the safe and security procedures.• Familiarity with Alberta and other Canadian education systems with ability to research information for clarity.

• Responsible for leading a team of Customer Representatives and Customer Service Officers in the delivery of front-line customer service. • Ensuring the team delivers the desired customer experience, while achieving service goals for Quality Referrals and Electronic Delivery, adhering to Bank guidelines and security procedures• Responsible for training, coaching and supporting the professional development of team members.