- I worked as an Information technology technician for this telecommunication company overseeing the effective running of their network, its devices, and also software maintenance of a financial program called Peeches Finance that contains all sales databases, expenditures, and items purchased/sold by various departments.- Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash.- Provided tech support for customers in the IT department and provided security training to total employees.- Maintained a comprehensive inventory of hardware and software for all company servers, laptops, and mobile devices.- Maintained an up-to-date security alert database for all company sites and servers.

- Vendor Management: Coordinate with vendors to ensure timely delivery of goods and services, resolve any issues or discrepancies, and maintain positive relationships to support ongoing business operations.- Registration Process Optimization: Streamline the registration process for vendors and clients, implementing efficient procedures and leveraging technology to enhance accuracy and turnaround time.- Client Communication and Engagement: Proactively engage with clients to gather feedback, address concerns, and identify opportunities for improvement, fostering strong client relationships and loyalty.- Complaint Resolution: Handle customer complaints and inquiries promptly and professionally, investigating root causes and implementing solutions to prevent recurrence and ensure customer satisfaction.- Data Management and Reporting: Maintain accurate records of vendor and client interactions, transactions, and agreements, generating regular reports to track performance metrics and support decision-making processes. - Cross-functional Collaboration: Collaborate with sales, marketing, and operations teams to align customer service initiatives with business objectives, share insights, and contribute to overall company success.

- Maintenance Engineer Role: As a Maintenance Engineer, My primary responsibility was to ensure the proper servicing of equipment on the oil drilling rig. This included collaborating closely with the Chief Maintenance Engineer and Motor Man to conduct regular maintenance activities and ensure the smooth operation of all equipment.- Internship Experience: Your role also involved working closely with experienced professionals such as the Chief Maintenance Engineer and Motor Man as part of your internship. This provided you with hands-on experience and allowed you to learn from seasoned professionals in the field.- Insight into Oil Drilling Operations: Through your work offshore, you gained valuable insight into the overall operations of oil drilling rigs. This included working closely with various personnel involved in drilling operations, such as Directional Drillers, Floormen, Solid Control Engineers, Mud Men, Cementers, and other crew members.- Equipment and Systems Knowledge: You were exposed to a wide range of equipment and systems essential for oil drilling operations. This includes but is not limited to, EMD (Electromotive Diesel) engines, TDS (Top Drive Systems), air winches, pumps, valves, oil filters, screenshakers, and Blowout Preventers (BOP).- Maintenance and Safety Protocols: Your role likely involved adhering to strict maintenance schedules and safety protocols to ensure the reliability and safety of equipment and personnel on the rig.