Francis Isaac Email & Phone Number

Northridge, CA

 Assist incoming calls involving multiple issues from members, Health Plans and providers.  Researches and resolves routine or complex issues relating to services provided by GCMG. This can include eligibility, referral status, provider availability and claim related issues. Process member address and phone number changes. Maintained accurate and good.

Los Angeles California

 Responds to customer inquiries and independently resolves issues. Displays etiquette, knowledge, and solutions when servicing customers. Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. Possess a solid understanding of online, mobile and tablet platforms and can.

Burbank, California

 Acts in leadership position in absence of management. Respond appropriately to member questions and complaints regarding all credit union products and services via telephone and emails. Exercises strong oral skills to explain credit union policies and products to resolve complex member concerns in a professional and personable manner. Assists member.